What I like most about Bilt is how practical the rewards system feels. I can earn points through expenses I’m already making and then choose how I want to use those points, including travel and other everyday options. The overall experience has been straightforward, and I’ve found the platform useful without making things unnecessarily complicated.
IP
Ignacio purcell M.
I wasn't sure what to expect when I…
I wasn't sure what to expect when I first signed up for Bilt. I mainly wanted to see whether earning rewards on rent would actually be useful. After spending some time with the app, I've found it pretty easy to manage and understand.
There was a little bit of a learning curve with some of the rewards features, but nothing that caused any major problems for me. I like being able to check my payment activity and rewards without having to use multiple services. Overall, Bilt has been a convenient addition to my monthly routine, and I'm glad I decided to give it a try.
GA
Grace A.
Worth It for Renters
I pay around $1,950 in rent each month and decided to try Bilt mainly to see if the rewards were actually worthwhile. At first, I wasn't completely sold on it, and sometimes the points take a little time to update, which can be slightly confusing. After using it for a while, though, it's been pretty reliable. My rent payments have gone through on time, the app is straightforward, and I've already earned over 7,500 points.
There are a few small things that could be smoother, but overall it's a convenient way to get something extra from a payment I'd be making anyway.
SM
Sandro M.
I had a question about my $2,100 rent…
I had a question about my $2,100 rent payment before it was processed, so I decided to contact Bilt support for clarification. They responded much faster than I expected, explained everything clearly, and answered all of my questions in a professional and friendly way. The payment was completed successfully, I earned over 2,000 reward points from my recent rent payments, and I appreciated how helpful the support team was throughout the process. It's reassuring to know that if I ever have a question, I can count on quick and reliable customer service.
TD
Tran D.
BEWARE!!
BEWARE!!! this company is not responsive to sensitive matters. DO NOT setup automatic withdrawals for your payments. They have double dipped in our account and have not returned our request to return the money. No company should take days to address these types of situtations.
LH
Lily H.
Reliable Every Month
When I first started using Bilt, I wasn't completely convinced it would be much different from other payment services. I had some concerns about whether rent payments would always process smoothly and if the rewards would actually be worthwhile. During the first couple of months, I found myself checking the app after every payment because I wanted to make sure everything had processed correctly. The app can also feel a little slow to refresh at times, and I wish the rewards section provided a bit more detail about how points are earned. That said, none of these were major issues. After using Bilt for several months, my experience has been consistently positive. I pay around $2,150 in rent each month, and every payment has gone through on time without any problems. I've also earned more than 8,000 reward points, which has been a nice bonus for an expense I already have every month. The app is easy to navigate, my payment history is always available when I need it, and everything has felt secure throughout my experience. While there are a few small areas that could be improved, Bilt has proven to be reliable and convenient overall, and I'd be happy to recommend it to other renters.
BE
Bella
My main reason for trying Bilt was to…
My main reason for trying Bilt was to see if I could get something back from paying rent every month. I liked the concept, but I wasn't expecting much in practice. The first thing I noticed was that some features weren't immediately obvious, and I had to spend a little time exploring the app to understand where everything was.
I also found that reward balances don't always refresh as quickly as I'd like, and I'd appreciate a more detailed breakdown of point activity. Even with those small drawbacks, the overall experience has been solid. Rent payments have been dependable, earning points has been a nice bonus, and the Rent Day offers add extra value from time to time. After using it for a while, I'd say the positives easily outweigh the minor inconveniences, and it's become a useful part of my monthly routine.
CO
Consumer
BILT travel customer service is the WORST
BILT travel customer service is the worst. Hotel approved my refund request but BILT is trying to get me on a goose chase for 3 weeks finding new reasons to decline my refund