Billshark Reviews | Read Customer Reviews of billshark.com

Billshark Reviews | Read Customer Reviews of billshark.com

Billshark reviews

124 approved reviews, newest moderated first

Candice C F.
Nov 16, 2022
They are NOT honest with you
They are NOT honest with you. They charged a card I have NO CLUE how they got access too. Their customer service refuses refunds of any sort. They sent me an invoice to pay, only to charge a random card I never use a day later for the full amount. Beyond frustrating.
Response from BillsharkNov 16, 2022
Hi Candice- Thank you for sharing your experience. We're sorry that it did not match your expectations. Our Customer Support Team is aware of your concerns and will be reaching out shortly. Our fee is 40% of the total savings achieved, which we do advertise openly on our website and through all of our partner's apps. The invoice does offer payment plan options. If those options are not utilized, Billshark charges the card that was provided during enrollment, on the due date. Please give us a call at 800-957-1710 if you have any questions in the meantime- our team is always happy to help! Thank you, Billshark Customer Success
Report
CB
Nov 1, 2022
This company will scam you
This company will scam you! They ask for your information all up front and a card on file while saying they won't charge it. If they even check on savings for you they will charge you. I tried to get them to stop and even reported them to my bank. But the digital signature when you click on box gave them access to my card! They are a scam and will charge you a large amount and not save you money.
Response from BillsharkNov 1, 2022
Cb- Thank you for sharing your experience. We're sorry that it did not match your expectations. Our Customer Support Team is aware of your concerns, however, we are unable to locate and account with the information provided in this review. Our fee is 40% of the total savings achieved, which we do advertise openly on our website and through all of our partner's apps. Please give us a call at 800-957-1710 that way our team can try and resolve your concearns- our team is always happy to help! Thank you, Billshark Customer Success
Report
Susan M.
Oct 28, 2022
Its a scam
Its a scam. They overcharge you for a large period of time without any option to negotiate. Stay away
Response from BillsharkOct 28, 2022
Susan- Thank you for sharing your experience. We're sorry that it did not match your expectations. Our Customer Support Team is aware of your concerns and will be reaching out shortly. Our fee is 40% of the total savings achieved, which we do advertise openly on our website and through all of our partner's apps. Please give us a call at 800-957-1710 if you have any questions in the meantime- our team is always happy to help! Thank you, Billshark Customer Success
Report
Troy M.
Sep 30, 2022
SCAM
Very poor and rude customer service. Andrea tried to bully me and was very rude, calling me names. Billshark charged me for services not rendered. They claim they negotiated a bill, but when I call Directv, they have no record of any negotiation. THIS IS A SCAM
Response from BillsharkOct 1, 2022
Thank you for sharing your experience. We're sorry that it did not match your expectations. Our Customer Support Team is aware of your concerns and will be reaching out shortly. Please give us a call at 800-957-1710 if you have any questions in the meantime- our team is always happy to help! Thank you, Billshark Customer Success
Report
Atelier V.
Aug 29, 2022
Awful company. Illegal activity
Awful company dude. Avoid at all costs. I wanted my bill lowered so signed up. Then I saw they were going to make me pay, so I ended all communication with them. I called my ISP to lower my bill on my own and successfully did so. But they continued to also call my ISP and invoice me! Now they’re threatening to send my bill to collections when I didn’t want to use their service and stopped all communication. Just call your own bill company bro these guys suck. 0 of 10!!!
Response from BillsharkAug 30, 2022
Thank you for sharing your experience. We're sorry that it did not match your expectations. Our Customer Support Team is aware of your concerns and will be reaching out shortly. Please give us a call at 800-957-1710 if you have any questions in the meantime- our team is always happy to help! Thank you, Billshark Customer Success
Report
Al W.
Jul 29, 2022
They never did anything or saved me any…
They never did anything or saved me any money. But they did put a collection on my account for around $750 for all their hard work doing absolutely nothing. Never use them. You've been warned.
Response from BillsharkJul 29, 2022
Thank you for letting us know about your experience! I've been in contact with our Customer Support Team who would love to be able to reach out to you, however, I can not connect you with a user in your system. Please give us a call at 800-957-1710 as we do guarantee our savings.
Report
Brandon T.
Jun 29, 2022
be warned
When it’s too good to be true, it often is. There’s no trial. Once you’re in, you’re in. I was charged a crazy amount after negotiating a contract (I never said that I’d be willing to lock into a two year contract). The best they did was offer me 20% on their predatory service. Terrible, terrible way to build a business.
Response from BillsharkJun 29, 2022
Brandon- Thank you for sharing your experience. We're sorry that it did not match your expectations. Our Customer Support Team is aware of your concerns, however, we are unable to locate and account under the information in relation to this review. Please give us a call at 800-957-1710, our team is always happy to help! Thank you, Billshark Customer Success
Report
Richard G.
May 30, 2022
Stay clear of these sharks
Stay clear of these sharks. I had recently got my own credit from my cable company and they called me to say that they get me a $15 credit but could not get a reduction in my bill. Then they want me to pay them a fee. I called them and told them I never received the $15 credit and I am not paying your fee so it was credited. Now the have the gull to put on my Mint that they negotiated my bill with Cox Cable. PLEASE.
Response from BillsharkJun 6, 2022
Thank you for your feedback! I have reviewed your account in full and can see you were not charged for the $15 savings we quoted for you. It looks like our Customer Support Team, voided your invoice on April 15, 2022. Please reach out to us directly, at 800-957-1710 to discuss this further.
Report