Billshark Reviews | Read Customer Reviews of billshark.com

Billshark Reviews | Read Customer Reviews of billshark.com

Billshark reviews

124 approved reviews, newest moderated first

Shaun
May 27, 2022
Bill Shark used a credit I made to claim they lowered my bill
Bill Shark did lower my bill, but used a credit that I already requested for, and claimed it for themselves. So really I lost money by letting them lower my bill.
Response from BillsharkMay 30, 2022
Shaun- Thank you for letting us know about your experience! I've been in contact with our Customer Support Team who would love to be able to reach out to you, however, I can not connect you with a user in your system. Please give us a call at 800-957-1710 as we do guarantee our savings. Thank you, Billshark Customer Success
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Jenny B.
May 20, 2022
Stay clear of this predatory company
Stay clear of this predatory company. They keep your information forever. I used a "trial" on my cable bill a few YEARS ago. Apparently, they took it upon themselves to renegotiate a bill I had just negotiated myself. No notice (sorry bill shark, having someone open/read an email is NOT consent). They are now billing me $451 for "potential future savings" based on the cable company's non bundled rates. I already had a bundle that saved me. They changed it, then redid it and are now charging me? I won't have the service for as long as they have negotiated and supposedly "saved" me. What a joke. Do NOT ever give your information to this company. Just call yourself. They are the epitome of swindlers.
Response from BillsharkMay 20, 2022
Jenny- Thank you for your feedback, our Customer Support team is aware of your concerns and they are currently trying to get them resolved. I do want to be transparent, when you signed up for our services at the end of 2020, during the enrollment you did agree to our monitoring service, which we did remind you about after we finished your last negotiation as well as several days prior to this most recent negotiation and we do allow our customers to opt out of this service, however, our records show you did not take advantage of the optout option. Our Customer Support team will be in touch via email in the next few days.
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Maria R.
Jul 12, 2021
The fee they charging to negotiate your…
The fee they charging to negotiate your bill is not disclosed upfront, you end up with a very expensive invoice, I will never again use this service.
Response from BillsharkJul 12, 2021
Hi Maria, We're sorry that your experience did not match your expectations. Our fee is 40% of the total savings achieved, which we do advertise openly on our website and through all of our partner's apps. Please give us a call at 800-957-1710 if you have any questions - our team is always happy to help. Thank you, Billshark Customer Success
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Andrew N.
May 24, 2021
You're better off negotiating your bill yourself
Billshark charged me a substantial amount to essentially apply a coupon code. I would highly advise against this service. You're better off negotiating your bill yourself. Don't use this company's services.
Response from BillsharkMay 24, 2021
At your earliest convenience, Andy, could you please return our calls so that we are able to understand your concerns and resolve them to your satisfaction?
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Erin P.
Sep 24, 2020
Taylor was awesome and amazing in…
Taylor was awesome and amazing in getting my bill significantly reduced.
Response from BillsharkSep 25, 2020
Taylor is fantastic! We <3 her and her passion for saving her customers lots of money. Thanks for taking the time to review your experience, Erin- we appreciate you!
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J W.
Aug 1, 2020
Saved over $700...
Saved over $700 between two bills over 2 years. Awesome.
Response from BillsharkAug 18, 2020
That's $30 a month that you can start saving for your next vacation! Thanks for taking the time to review our services- we appreciate you!
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Timothy M.
Jul 29, 2020
able to lower my Spectrum bill
Ashley again was able to lower my Spectrum bill which I appreciate.
Response from BillsharkAug 18, 2020
Ashley is fantastic, right? She's one of our most tenured Sharks that is passionate about helping her customers save money. Thanks for reviewing your experience with Ashley. I can't wait to let her know!
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Vivian W.
Jul 29, 2020
Hidden costs
I was not told about the cost up front which I should have been I did not find out about amount owed until after service was already rendered they did a great job but I would have preferred to know about the cost before service was rendered.
Response from BillsharkAug 18, 2020
Hi Vivian- thank you for sharing your experience. Our fee is 40% of the total savings achieved. We do advertise this heavily on our website, prior to enrollment and after submitting your bill. Please reach out to our team at 800-957-1710 or [email protected] if there are any other concerns we may assist you with.
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