We’re here to lower your bills. We call your service providers and negotiate the best price on your behalf. Signing up is easy and only takes minutes. The sea is transparent, and so are we. Our fee is 40% of your savings, earned only when we do our job effectively. That’s why our Sharks work so hard to get you results.
Billshark (billshark.com) has 124 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
Also known as
billshark.com
Website
billshark.com
Category
Investments & Wealth
Location
Hopkinton, Massachusetts
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 90% of reviews.
Latest
Most recent review: September 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
They saved me a one time $5 on one phone bill and charged me $2 for it after forcing me to change my pin even though it was working for me just fine.
Not worth my time or money at all.
Response from BillsharkApr 2, 2024
We would love to work with you to resolve this issue, but we cannot see any contact information for you. Please email us at [email protected] or call us at 800-957-1710 and our customer service team will help clarify and resolve your issue.
WD
William D.
Trying to bill me 2 years later without any contact
I used them to lower my bill 2 years ago. They renegotiated again 2 years later without contacting me and are trying to bill me.
I'm currently unemployed.
There's no way I'm paying for something I did not ask for and was not contacted beforehand.
Response from BillsharkMar 27, 2024
We would love to work with you to resolve your concerns and our customer service team will be reaching out to you today.
RO
Rover
Total effing scam
Total effing scam. I saw them with Consumer Reports as a "member service" to "negotiate" a lower internet bill with Mediacom. All they did was sign me up for more services that included an "introductory rate"- set to dramatically increase after a year - and more equipment to rent. They didn't "negotiate" anything!
Response from BillsharkOct 4, 2023
Rover,
Thank you for taking the time to review us. We would love to resolve your complaint, however, we are not able to find an account in our system with the information you have provided with this review. Please reach out to us at 1-800-957-1710 or [email protected]. We look forward to hearing from you.
BN
Billie N.
Negotiate Yourself!
Well, just keep in mind that if you negotiate the same bill as you request BillShark to do and get the better of the two negotiations, you're still obliged to pay. I do not agree with this, don't see how it's even the slightest bit fair, but this is how they do it. My suggestion is to ask the BBB for help if ever you need to, with BillShark. It's expensive and they don't care who got the best negotiation, you're going to have to pay them.
Response from BillsharkJul 6, 2023
Thank you for sharing your experience. We're sorry that it did not match your expectations.
MM
me M.
They reduced the bill by canceling…
They reduced the bill by canceling services, something anyone can do. Then take 40% for two years. the point of hiring them is negotiating a lower bill while maintaining current level of service. Any idiot can save me money by canceling things.
Response from BillsharkApr 9, 2023
Thank you for sharing your experience. We're sorry that it did not match your expectations. Our fee is 40% of the total savings achieved, which we do advertise openly on our website and through all of our partner's apps. Yes, you could have negotiated your own bill. We do not claim to perform a service that our customers can't do on their own. Our customers enroll in our service for a couple of reasons; 1. they don't have the time to negotiate on their own, and 2. they don't want to deal with the headache of negotiating with their provider. Please give us a call at 800-957-1710 if you have any questions- our team is always happy to help!
JO
Joey
Scam!!!!!! Stay away from bill shark and Albert…
Stay away from bill shark and Albert banking app. They make it easy to get an advance and make it seem like they can save you money. They make it hard to cancel. They prey on desperate people trying to feed there families. Them come to find out you owe then for the whole year of savings that you could have got yourself. Do not use these apps. Just call yourself and you will save a lot more.
Response from BillsharkMar 16, 2023
Joey-
Thank you for sharing your experience. We're sorry that it did not match your expectations. Our Customer Support Team is aware of your concerns and will be reaching out shortly. Please give us a call at 800-957-1710 if you have any questions in the meantime- our team is always happy to help!
Thank you,
Billshark Customer Success
JD
John D.
Read the terms of service... Scary
Read the terms of service... A very bad company to do business with. I fully expect to have a postcard in the mail for a class action lawsuit in a year or two.
Went to cancel their service, but no one answered the phone, then it's too late when my call was returned... Now I'm left paying an invoice to them and still canceling cable.
Response from BillsharkJan 29, 2023
John
Thank you for sharing your experience. We're sorry that it did not match your expectations. Our Customer Support Team is aware of your concerns and will be reaching out shortly. Our fee is 40% of the total savings achieved, which we do advertise openly on our website and through all of our partner's apps. Billshark does gauruntee our savings, if you do close your Provider account, all you would need to do is reach out and we would be happy to adjust your invoice accordingly. Please give us a call at 800-957-1710 if you have any questions in the meantime- our team is always happy to help!
Thank you,
Billshark Customer Success
EJ
EJ
Why oh why didn't I read the reviews…
Why oh why didn't I read the reviews here before dealing with this untrustworthy company? They got me through Mint -- another service I have since cancelled. I mistakenly believed Mint would put some effort into vetting the companies they recommend to customers, but there is absolutely no way anyone at Mint has ever even looked into this place.
So Mint says hey you can save some money, you want to have some of your bills negotiated lower? sure man, look at Comcast. Okay, please provide your account number and login info. Me: okay here is account number, I do not have login info available. Mint app: We're sorry, this bill cannot be negotiated without login info. Me: ok fine, I should probably call them myself anyway. Forgets company exists.
Next, a text from a billshark person, hey whats'up, I'm negotiating your bill, you want a contract? uuh, no, and what deal you mean, please explain. Next: Comcast thanks you, here's your new rate.
Call Mint: sorry you have to call billshark, they are a third party and we cannot communicate with them on your behalf (lies, since they are happy to pass them your credit card info).
Billshark: you agreed to this, shoulda read the fine print, have a nice day.
Comcast: We dunno, we got a text from this random number asking for the discount and I'm not sure how but someone applied it to your account. Uhm, ok, I have 2-factor authentication turned on, so how is that even possible? Comcast: No idea, but can I get your info so I can get you verified? (Go figure, I have to jump through hoops but these guys just take a text from anyone? Remind me to text them to sign my annoying neighbor up for all the expensive services).
Billshark: guess what I spoke to my manager and I will give you a few extra days to cough up the full amount of $600 that I say I saved you but no, I will not provide you with any proof. We really do hope to make all of our customers happy.
Never again.
Response from BillsharkJan 1, 2023
EJ-
Thank you for sharing your experience. We're sorry that it did not match your expectations. Our Customer Support Team is aware of your concerns and will be reaching out shortly. Please give us a call at 800-957-1710 if you have any questions in the meantime- our team is always happy to help!
Thank you,
Billshark Customer Success