Bikham HealthcareReviews of bikhamhealthcare.com

Response from Bikham HealthcareFeb 12, 2024

Dear RG, Thank you for taking the time to share your valuable feedback with us. We sincerely apologize for any inconvenience you may have encountered. We understand the frustration that delays can cause and want to assure you that our team is fully dedicated to expediting the approval process for you. Upon reviewing your account, we discovered that we applied within the agreed-upon timeframe of 30 days. Subsequently, we were informed by the payer of recent changes in the enrollment process, requiring the use of a different portal. Without delay, we promptly refiled the application through the newly provided portal in November. Rest assured, we have been consistently following up on this matter. It's important to acknowledge that delays from insurance providers can sometimes arise due to their existing backlog. However, please rest assured that we actively monitor and escalate these matters to the payer when they exceed the established timeframes. We deeply value your trust as a client, and we fully recognize the importance and sensitivity of the credentialing process for your practice. Our team is committed to providing you with regular updates every step of the way. Once again, we truly appreciate your business and the opportunity to serve you. Please do not hesitate to reach out to our Executive Helpdesk at [email protected] if you have any further questions or concerns. Thank you, Team Bikham Healthcare

Response from Bikham HealthcareFeb 12, 2024

Dear Mr. Sharpe, We appreciate your feedback and apologize for any inconvenience you've experienced. After reviewing your account, we've successfully obtained approvals from five out of six insurance payers, as outlined in your initial contract with us. However, we regret to inform you that the primary delay stems from Humana's network closure for your specialty. As per Humana, the closure is expected to last up to 12 months. We also extended an offer for a replacement, which you declined. Nevertheless, our team is diligently exploring all possibilities to facilitate your enrollment. We stand ready to submit appeals to Humana should they accept them and will keep you informed of any developments. Please be aware that payers may currently have limited network capacity for your specialty, prioritizing providers with high demand in your state. We empathize with your frustration and are fully committed to resolving this matter as swiftly as possible. Your trust in Bikham Healthcare for your credentialing needs is deeply valued. Thank you once again for choosing us, and please feel free to contact our Executive helpdesk at [email protected] if you have any further questions or concerns. Best regards, Team Bikham Healthcare

Response from Bikham HealthcareFeb 12, 2024

Dear Mr. Yusupov, Thank you for your valuable feedback, and please accept our sincere apologies for any inconvenience you may have encountered. After conducting a thorough investigation of your account, we can confirm that your applications are currently under review by the relevant payers. Rest assured, we are actively monitoring the progress and will keep you informed of any updates. Regarding the payment matter you brought to our attention, we would appreciate the opportunity to discuss this with you directly to ensure a satisfactory resolution. Despite our efforts to reach out, we unfortunately have been unable to connect with you. To expedite a resolution and ensure your complete satisfaction, could you please share your contact information with us via the email listed below? We are fully committed to addressing any outstanding issues promptly and to your satisfaction. Once again, we value your business with us, and please do not hesitate to contact our Executive Helpdesk at [email protected] if you have any further questions or concerns. Thank you, Team Bikham Healthcare

Response from Bikham HealthcareFeb 12, 2024

Dear Mr. Noor, We sincerely appreciate your feedback and apologize for any inconvenience you may have experienced. Your trust in our licensing services is invaluable, and we are fully committed to ensuring your satisfaction. While we acknowledge that the licensing process can sometimes be lengthy due to state regulations, please rest assured that we had utilized our best resources to expedite your account handling. Our dedication to achieving positive outcomes in line with our agreement remains unwavering. We have made several attempts to contact you to offer clarification, but regrettably, we have been unable to reach you via phone or email. Our Executive Helpdesk is looking forward to hearing from you at [email protected] to address any concerns you may have. Sincerely, Team Bikham Healthcare