BikesDirect.comReviews of bikesdirect.com

Bikes Direct offers great value and great service. Larry was super responsive and helpful

I've purchased two bikes in the last month from Bikes Direct. Shipping was fast and both bikes arrived in great condition. I did have one assembly/bike setup question. Larry responded to my emailed question the same day and his recommended solution was spot on.

I received my bike in about a week, and I gotta tell you: I'm very happy with it so far. When you order from BikesDirect, be sure to ask for Larry for any help you need. He really knows what he's doing! Good luck!

I've been a customer of Bikes direct since 2017 (I have 3 bikes from them)and cannot recommend them enough. Despite the website being straight outta 1999, their bikes are the best value for your dollar and hold up very well over time. I also really enjoy their customer service. When I lost a very particular pivot bolt for my mountain bike, I inquired about purchasing a new one and was met with a same day response and shipment of my part! Larry was very helpful and rapidly responsive. Overall 13/10 recommend!!

I have now purchased 3 bikes from these guys- they are all excellent quality. Even better is the customer service, I am by no means a bike mechanic and have needed guidance with all of the bikes and they are always quick to help and very polite. Big thanks to Larry who helped us out today !

After 5 bikes ordered through BikesDirect I finally had a minor issue, the wrong size handlebars were shipped with the bike. Larry at BikesDirect responded quickly to my email and solved the issue immediately to my satisfaction. Thanks to Larry and BikesDirect for their excellent Customer Service.

Bikes Direct has amazing customer service. First, I mistakenly ordered the wrong item. I sent a message about it and Megan had it squared away first thing the following morning before the original order shipped. When my order arrived, I found that a part of the bicycle was broken. (Likely happened in transit) I sent another message and, again, a rep got back to me immediately the following morning. Larry gave me clear answers to my questions and I had a tracking number for a replacement part before I had finished my breakfast. Unbelievably good service. Thanks, peeps!

I've ordered 6-8 bikes from BikesDirect.com over the years. Always great quality bikes at a great price. I do wish they had more sizes in stock, as I often seem to find just the bike I want ... but there's no stock in my size. Still, if you find what you want, you'll get a great deal. Shipment is fast and drama free and, with only one exception ever, the bikes have arrived flawless and ready for minimal assembly to finish them off. On that one exception, Larry provided me with detailed mechanical advice and by myself & at home, I was able to get the bike to 100%. Really impressive personalized service. I will be ordering MANY bikes from these guys in the future.