BikesDirect.comReviews of bikesdirect.com

They sent me a bike with stripped threads on the crank arm. I spotted it when I opened the box. This tells me their QC is non existent or terrible. Wonder what else is wrong with this bike. Wont ever be ordering from them again.

I placed my order online and received a message that there was a problem and to contact the customer service number. I've tried three times with no response to the voicemails I've left. They've charged my card the full amount of the transaction but I've received no order confirmation or tracking information. I've opened a dispute with my credit card company in order to cancel the transaction and get a refund.

Sent a broken bicycle, they have a predatory return policy. I returned the crappy Taiwanese bike and they kept my money. Somehow they took advantage of PayPal's dispute system and kept the money. Awful customer service and low grade product, it seems like a shady e-commerce site because it is. AVOID AT ALL COSTS!!!

Order a bike on the site; the description on the site was not clear; cant enlarge the pictures to examine what I am buying. Bought a bike that I cant ride due to some unknown configuration issue that I found after delivery. They want me to pay for the return and then order my exchange which is higher price than the original one. Now I am stuck with a bite that I can not ride (over $300 wasted).

The bicycle was not shipped in the condition described in the assembly video on the website (a child can put it together). What was shipped was a frame with one brake assembly and the crank installed. That's it. No cables run, meaning disk brakes had to be bled, no shifter, grips or levers on the bar, etc. Basically I received a frame with a crank and spare parts bagged and boxed. The disc brake caliper wasn't even on the wheel. Your local bike shop will charge $150+ to build it up as they should because it will take hours, and for that you could buy it locally and get service after the sale. When I contacted customer service, they said, That's the way they got it. No comment on the "so easy that a kid can do it" video explaining how they ship their bikes. "If you want to return it, you have to pay the return shipping." I have purchased from them before, but not anymore. I strongly recommend spending the extra to get something at your local bike shop.

Bikes Direct is a great site for conventional bikes, but if you want an re-bike, thin twice. My latest problem is the battery keeps falling out of the frame while riding. There's absolutely no support for the purchase of an e-bike. They told me at on point to send the bike back (at my expense) after having assembled it and tossing the box? Right. Buyer beware when purchasing an e-bike here.

Purchased an MTB ebike with Bafang components after the company touted Bafang products on their website. Nothing could be further from the truth. Bafang makes horrible products that Bikesdirect was very eager to sell to unknowing buyers. Soon after purchasing, the electronic display failed completely. BD sent me to a private party in California to get the part replaced. No warranty. Then the battery failed. BD does NOT make repairs and did not know any shop in my major city that works on ebikes. Bafang USA DOES NOT SERVICE OR SELL TO END USERS. Don't even bother with Bafang. It took months to find a company that services ebike batteries. Bafang batteries are sealed and had to be pried/broken apart to evaluate. They found multiple problems including failed connectors and BMS errors with imbalanced cells. $450 to make repairs Less than 100 miles of battery usage. BD asked if I want to buy a new Bafang for $599.00. SAVE your money, avoid mail order and buy a name brand high quality entrusted bicycle from a trusted seller. You'll be very very glad you did.

I assembled and oiled the bike as required. I rode the bike less than half a mile and the bike's chain came off the gear. I got off and noticed a cable had been torn. I moved the cables to a safe position . I assumed it was the motor that had been damaged I took it to a local bike repair guy and he said that the battery was actually the thing that was damaged. This seemed to be a mechanical defect to me but the customer service guy said that it was on me and he could sell me the battery at a discounted price of $600. I don't recommend buying from these folks go to your local bike shop instead.