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BikesDirect.com (bikesdirect.com) has 194 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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George P.
Bikes Direct is a great site for conventional bikes, but if you want an re-bike, thin twice. My latest problem is the battery keeps falling out of the frame while riding. There's absolutely no support for the purchase of an e-bike. They told me at on point to send the bike back (at my expense) after having assembled it and tossing the box? Right. Buyer beware when purchasing an e-bike here.
JW
The website provided detailed information about its bikes for sale. The price was reasonable. The quality of the bike was good. Larry from customer service was responsive when I reached out to him about a minor concern.
D F.
This is my first purchase. Bike arrived on time and is quite nice. Had a manufacturing defect with front wheel Larry in customer service saw that I got a replacement right away. Pleased with bike, delivery and service.
Jen K.
I have purchased 3 bicycles from them. The quality is excellent, and customer service is unbeatable.
Steven N.
Purchased an MTB ebike with Bafang components after the company touted Bafang products on their website. Nothing could be further from the truth. Bafang makes horrible products that Bikesdirect was very eager to sell to unknowing buyers. Soon after purchasing, the electronic display failed completely. BD sent me to a private party in California to get the part replaced. No warranty. Then the battery failed. BD does NOT make repairs and did not know any shop in my major city that works on ebikes. Bafang USA DOES NOT SERVICE OR SELL TO END USERS. Don't even bother with Bafang. It took months to find a company that services ebike batteries. Bafang batteries are sealed and had to be pried/broken apart to evaluate. They found multiple problems including failed connectors and BMS errors with imbalanced cells. $450 to make repairs Less than 100 miles of battery usage. BD asked if I want to buy a new Bafang for $599.00. SAVE your money, avoid mail order and buy a name brand high quality entrusted bicycle from a trusted seller. You'll be very very glad you did.
Rick C.
Bought a 2018 Motobecane Hal Boost team. Bikes Direct, specifically Larry have always been SUPER helpful when needed. Put 5,000 miles on the bike and the frame cracked at the shock mount. Had a new frame within a week. Thanks Larry. Love Motobecane bikes! Love Bikes Direct!
Bilius M.
Best customer service ever - I've had my ebike for 5+ years and was having charging issues. Larry at BikesDirect customer service gave me some advice on how to fix it and now I am back on the road. Great service - thanks again!
Matanza C.
I assembled and oiled the bike as required. I rode the bike less than half a mile and the bike's chain came off the gear. I got off and noticed a cable had been torn. I moved the cables to a safe position . I assumed it was the motor that had been damaged I took it to a local bike repair guy and he said that the battery was actually the thing that was damaged. This seemed to be a mechanical defect to me but the customer service guy said that it was on me and he could sell me the battery at a discounted price of $600. I don't recommend buying from these folks go to your local bike shop instead.
