BikesDirect.comReviews of bikesdirect.com

The cheap became expensive, the last bike I ordered came with dry tubes that broke in pieces when I tried to inflate. I bought a new set of tubes $$, after installing and went to try the bike I got really disappointed because the crank is making ugly noises and feels like a bearing is missing some piece inside. I will have to replace the crank bearings or the entire piece. Let's see.

Bike came non functional with derailleur problem. Almost seems like design flaw derailleur too large for kids bike but I’m not sure. BD response was that I should take it to a bike shop and pay. After that cost it’ll cost the same as an Rei bike. Plus my Kids crying cuz new bike didn’t work. Good job guys. Never using bd again after this.

The end result was ok, but only after three shipments. The first two bikes arrived with scratches on the frame and components. BD would only offer $50 adjustment without replacing the damaged components. I finally ordered a more expensive bike that was packed both differently and better - so no damage.

The bike had some cosmetic scratches for which I got a 10$ refund as a aolution and than I explained the support an issue with the derailleur adjustment sticker being misleading and the fact that the bike is totally unadjusted at delivery and they sent some videos but not really addressed my question. I think overall the bikes are a good deal but I think a better attention to the quality of the adjustment would provide a better customer experience.

Purchased an ebike earlier this month at a great price, delivery was fast, and the shipment arrived intact. Problem started when I tried to assemble it. No instruction manual for the ebike, only a manual for a standard, non-descript bike, not an ebike and not the bike I purchased. An outreach to Customer Service where they were quick to respond, confirming there is no manual available in print or online. I was informed it should take not more than 30-60 minutes for someone with novice bike knowledge. I was also informed assembly at a bike shop should be less than $100, and with the low cost of the bike, an extra $100 is still a great deal. If I had known this, I would never have opened the box and brought it straight away to a bike shop for assembly, vs. trying to gather all the component bits and pieces in order to carry it all into the bike shop. The issue must come up often as the messaging from Customer Service felt like it was from a cut and paste prepared response list, a bit belittling and unprofessional as if I really should be able to do it myself. Update: Picked up the bike today, $149 assembly fee as it took a "professional" 2 hours. Its charging now and I'll need to figure out how everything works tomorrow as again, no instructions or manual.

I purchased a bike and it was delivered on time. However the bike was defective and did not match the color advertised. They say they don't do exchanges, even though the correct bike is in stock. And to return the bike they want ME to pay for shipping to return it to THEM.