Joseph D.
Legit, just a tiny bit overwhelmed
First, the products they sale are 100% first quality and legit. I’ve purchased on several occasions over the last year. To include a Garmin RCT715, Sidi Wire shoes, Fizik vento shoes, 6 Continental GP5000 TR tires, Castelli Bibs, etc etc. I had to return a pair of shoes and a couple of Castelli bibs that didn’t fit and had no issues other than the refund on one order took a few days (probably holiday). One review has alleged that they sold a knock off helmet! Honestly I think that’s BS as I’ve not experienced this, my only issue is that on occasion it takes a day for a response on the customer service text number in the event you have a enquiry. In a time where everyone expects instant gratification this can be a headache, but try and call American Airlines!!! If you want legit cycling products at a great discount and you find it on Bike Closet, pull the trigger but be aware they’re probably having minor growing pains. The upside is you can be sure (atleast it’s my experience) that you’ll receive legit goods from folks who are doing a good job for the cycling community. Be a little patient with what I’m assuming is a small Buisness and you’ll be rewarded.