BikeclosetReviews of bikecloset.com

I have made many purchases from this site, including Garmin 830 and Continental Grand Prix 5000 tubeless ready tires. When I am looking for something, they almost always have the best price, and they ship extremely fast. Highly recommend this site.

I have bought stuff in this shop several times. No complaints about quality, a very good discounts on some items. They need to improve their website however: no sorting at all, you can not hide the items, that are not in stock, sometimes the description is missing. Still, I am giving them 5 stars, hoping they will fix this in the nearest future.

Ordered a Garmin Epix 2 from them on the 1st, received it on the 4th. Product was new and as advertised, and customer service even helped me with a question.

I bought a Assos Targa rsr and they sent RS version, which is 130 USD cheaper. Unable to contact them through whatsoever. Bye

Ordered Bibs on 10-24, got shipping label next day, 5 days later, tracking number shows label created only, txted company due to only way they communicate, 4 days later, got a new tracking number, label created only. Very suspicious. Paid with Paypal so I can file claim if item never gets here.Update: I did receive the correct item and it was as described so they did fulfill their obligation, but it wasn't a smooth transaction but the price was great, I would only buy items from them I know I would never need to return.

Sidi shoes arrived quickly and in good condition. Trying to return them due to fit with no response to their customer service text line or email in 3 weeks now to understand the return process.

Great product. Good customer service. Repeat customer.

I recently had the misfortune of purchasing a helmet from Bike Closet, and my experience has been nothing short of a nightmare. I would strongly advise against doing business with this company, as their lack of professionalism and customer service is utterly disappointing. To start with, after purchasing the helmet online, I realized it didn't fit properly. While this wasn't a major issue, what followed only added to my frustration. It became immediately apparent that Bike Closet does not have a phone number for customer support; instead, they expect customers to communicate via text messages. This unorthodox approach should have raised red flags, but I decided to give them the benefit of the doubt. Little did I know, it was the first sign of the poor service to come. After numerous attempts to contact them through text messages, I was met with silence. No responses, no acknowledgment of my concerns. It was incredibly frustrating to be left in the dark, waiting for any sign of assistance. Eventually, I managed to get a response, but only after wasting a significant amount of time and energy. When they finally acknowledged my issue, they sent me a shipping label to return the ill-fitting helmet. I promptly returned it and patiently awaited my refund. However, two weeks later, I had still not received my money back. Frustrated and fed up with their unresponsiveness, I attempted to reach out to them again. Surprise, surprise, no one bothered to respond to my inquiries. It was at this point that I realized I had made a grave mistake by choosing to do business with Bike Closet. Given the lack of any proper customer service, I had no choice but to file a credit card dispute to resolve this matter. The fact that I had to resort to such measures speaks volumes about the company's disregard for their customers and their responsibilities. Furthermore, it is worth mentioning that the name "Bike Closet" seems like a deliberate attempt to sound reputable and trustworthy. Unfortunately, my experience has proven that their name is nothing more than a facade, masking the incompetence and unprofessionalism that lies within. In conclusion, I strongly advise potential customers to steer clear of Bike Closet. The inconvenience, lack of communication, and delays in processing refunds are not worth the hassle. Look for a more reputable company that values its customers and provides reliable service.