BikeclosetReviews of bikecloset.com

Beware for multiple reasons. They use carriers that charge processing fees (not tax or duty) of 20%+ the cost of the item you are ordering. It's impractical to order anything to the US unless you want to pay >50% taxes, duty, and fees. Secondly they have terrible customer service. They will delay for weeks and you will eventually have to escalate to credit card company. It's more or less a scam. They show low prices and intentionally do not show fees. Either pay hidden fees or do not receive the item. They will then tell the carrier to destroy the item because they will not accept return. Then you have no recourse for return. Im also starting to believe some of the items are counterfeit, which explains the pricing.

I found the website highly frustrating, difficulty in locating & lack of communication options discouraging! Site information; quality and functionality of site is indicative that it was built by somebody with hardly any experience. There are no filter options so you need to click through each product one by one to see if your size, color, etc.. is available, making this site more of a time waste then a cost saver. More important details at bottom….. Lack of and difficulty of locating any contact info for questions or customer support is super sketchy. The positive reviews don’t mean squat, cause if this bloke has a bad day, something goes wrong he can just pick up and leave with your money and never deliver your products. Conclusion this is some bloke running a sketchy business from his prepaid cellphone, selling products from third party sights, that do the shipping etc.. You would find same product probably cheaper, saving time and frustration of finding available products in your size, color etc.., same or cheaper price, with satisfaction guarantee clearly printed out, easy and quicker returns, if you just go to the manufacturer sale/closeout sites. Bikecloset.com does not have any current stock he/she is making a quick and easy buck off your laziness and possibly ignorance. Go directly to the manufacturers or reputable sights like competitivecyclist.com or other well reviewed sites. This is a lazy hustler type of buisness

Absolutely horrible I got two very expensive smart trainers from them and they played a shell game when I tried to get them to let me return them. There are a lot of legitimate online bike part businesses out there do yourself a favor and stay way the heck away from this one or you will have to get your payment provider involved which is not worth it with how many good dealers there are out there.

i have 2 diferent orden fron this guy missing not body fix a problem only talking and talking.custumer service is horrible when you buy a product worth some money star a problem

I attempted to place an order on the website. The checkout page was not working properly; I was unable to alter the quantity of an item in my cart before I hit "pay". My credit card info was entered. however. I decided to stop and not order because of the non-function of the check-out page. So I deleted the page from my lappy. Within a few days , $4000 of weird orders were placed on my credit card. My card refused the payments suspecting fraud (Citi Mastercard). Orders originated in Long Beach where this company allegedly has a shop. Buyer beware. I suspect even positive reviews in various places on this site are fake> Prices too good to be true are not real.

I bought a Assos Targa rsr and they sent RS version, which is 130 USD cheaper. Unable to contact them through whatsoever. Bye

I recently had the misfortune of purchasing a helmet from Bike Closet, and my experience has been nothing short of a nightmare. I would strongly advise against doing business with this company, as their lack of professionalism and customer service is utterly disappointing. To start with, after purchasing the helmet online, I realized it didn't fit properly. While this wasn't a major issue, what followed only added to my frustration. It became immediately apparent that Bike Closet does not have a phone number for customer support; instead, they expect customers to communicate via text messages. This unorthodox approach should have raised red flags, but I decided to give them the benefit of the doubt. Little did I know, it was the first sign of the poor service to come. After numerous attempts to contact them through text messages, I was met with silence. No responses, no acknowledgment of my concerns. It was incredibly frustrating to be left in the dark, waiting for any sign of assistance. Eventually, I managed to get a response, but only after wasting a significant amount of time and energy. When they finally acknowledged my issue, they sent me a shipping label to return the ill-fitting helmet. I promptly returned it and patiently awaited my refund. However, two weeks later, I had still not received my money back. Frustrated and fed up with their unresponsiveness, I attempted to reach out to them again. Surprise, surprise, no one bothered to respond to my inquiries. It was at this point that I realized I had made a grave mistake by choosing to do business with Bike Closet. Given the lack of any proper customer service, I had no choice but to file a credit card dispute to resolve this matter. The fact that I had to resort to such measures speaks volumes about the company's disregard for their customers and their responsibilities. Furthermore, it is worth mentioning that the name "Bike Closet" seems like a deliberate attempt to sound reputable and trustworthy. Unfortunately, my experience has proven that their name is nothing more than a facade, masking the incompetence and unprofessionalism that lies within. In conclusion, I strongly advise potential customers to steer clear of Bike Closet. The inconvenience, lack of communication, and delays in processing refunds are not worth the hassle. Look for a more reputable company that values its customers and provides reliable service.

I decided to order a POC Octal helmet to match my friends. I searched online and came across Bikecloset, selling this helmet for much cheaper. When the helmet arrived, the quality and finish were terrible compared to my friend's. We concluded this helmet was a knock-off. I guess you get what you pay for. If you are looking for a knock-off named brand helmet, you can find it 60% cheaper than what Bikecloset offers.