BikeclosetReviews of bikecloset.com

Excellent customer service and pricing. Fast shipping. My go-to for whatever I need for cycling.

Recently ordered cycling shoes from this website, and immediately after I ordered, I sent a text to their customer service line to ask if I could pay for expedited shipping--because I had a fit appointment scheduled for the weekend following the order. This was important due to the fact that I had dealt with knee/lower back/hip issues over the previous three years, and the Fizik shoes I purchased advertised that they set the cleat pattern more to the rear to alleviate the aformentioned issues. I was promptly advised that they were being shipped priority mail, with no further communication to that effect, and in todays shipping climate, that meant 2-3 days. Well, after 8 or 9 days, I threatened to cancel payment due to the tracking info still showing they were In California(I'm on the east coast), and such began a back and forth that ended in me doing exactly that, canceling the order through my bank. Shockingly the shoes ended up being delivered, with no changes in the tracking info, 2 days after my threat. Amazing really, but I had already ordered the shoes from Great Lakes Outpost, in Michigan, and received them the day after my original order. From Bike Closet the order date was 2/19, and I received them 3/2. I ordered the same thing from Great Lakes on 3/1, and received them 3/3. Clearly there is a difference in customer Satisfaction. I'm omitting a lot of dialogue to avoid this being a Gone With the Wind review, but I have all the text messages/correspondence to back my claims, and it illustrates their reticence to pay attention to the customer. The details that they seem to be immune to understanding is that my bike fitter owns a small shop, as they do, and missed out on making money for our fit appointment because, at this time, Covid restricts access to small enclosures, so for that hour and half that he had shut his store down, he made ZERO money. I missed out on my fit, and have had to reschedule, but I've been accused of stealing their inventory, and was condescendingly accused of not supporting small businesses, which my family owned one for twenty years. So, I will not be doing business with this "company" ever again, nor do I suggest any of you do, either, unless its for something relatively unimportant, or time is not an issue. When they respond, saying they can't be blamed for shipping delays, keep in mind I ordered shims from a company approximately 70 miles from their Bike Closet location; I received them 2/26, and I ordered them 2/23. shipping is not the issue. P.S. the bike closet price for the shoes was $249.99+$10 for shipping Great Lakes charged $349.99. I'm happy to pay the higher price for prompt customer service, and real tracking information.

Bought some Crank Bros pedals, great discounts and a generally smooth purchase process. Shipping might take a little while, but it's a tough time to try and rush shipping or complain too much when it's hard to get parts these days anyway. For the savings and everything, definitely a good move!

6 for 6 Shipments have arrived in a timely fashion. Thanks from the guys here at Infinity Cyclery!

Communication is horribly slow and only through text. Each response to a single text takes an entire day or more. I returned a helmet that was too large and they have taken over a week to refund and only got a partial refund. The helmet was never used, just tried on. All tags were still attached to the helmet.

Paid $17 for shipping and took over 2 weeks to receive my order. I called and emailed and never got a reply. According to USPS, Bike Closet uses a 3rd party shipping company to save them money, or rather to take your money. Scoundrels!

Seem super unorganized. Placed an order, status was pending for 6 days before I texted the online support number. Order got put out the next day. However, when I received the order it was missing 50% of the items (even though the packing slip had everything listed). Emailed customer service, after 6 days of no response I again texted the online support number. Have been told I should receive an updated tracking number for the missing item. Price was good but they don't seem to have their business together.

Horrible experience. Purchased a pair of Sidi shoes that I was told were in stock only to find out weeks later that this was not the case. After several run arounds with their "text message" approach to customer service I requested a refund. Heard nothing back and had to file a chargeback request through my credit card. Avoid at all costs.