Personalized big stuffed animals are our speciality.
bigplush.com (bigplush.com) has 370 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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LaVonne O.
This bear was so much more than i expected! He is HUGE, and he is happy! What a joyous gift he was. I gave him to my boss, and he was like a kid at Christmas! Insanely good quality for the price, and the bear arrived even earlier than scheduled. We give away teddy bears at Christmas to kids without the joy of a toy. I will choose this bear -- not this BIG of course LOL but definitely this happy, happy bear thank you so much for more than i could have imagined
Angela T.
Ordered large rhino very nice animal ordered it with a black bow came with a red bow though
Response from bigplush.comAug 12, 2014
Hi There, We are real sorry that the free personalized ribbon came in the wrong color. We are sending you the correct color personalized ribbon today via Priority Mail. We also emailed you the tracking number. It should arrive in 1 to 3 days. Hope that helps. Thanks again for your business.
Phil
The item I ordered arrived on the stated date with no issues but unfortunately was the wrong color. When I called and mentioned the error, I was expecting to get into an argument since most times with situations like this, they don't acknowledge or even deny the mistake, don't give you any options and are stuck with the purchase, etc. However, the person I spoke with (Mike) was extremely courteous and offered a few options to make things right (basically with the mindset "whatever will make me satisfied with the purchase/refund/situation"). Ultimately, I chose to keep the item and was happy with the outcome. I will definitely come back because not only is it a quality product, but I have rarely encountered a situation where the priority is to make the customer happy with his/her purchase. I'm still in awe about how seamless and pleased I am with the outcome. Thanks and great job!
Conrad
Purchased a 3 foot fox for a newborn, personalized with his name and birth date. Parents were THRILLED with the product itself. I contacted customer service to say that I had expected a different color on the ribbon, was told there seemed to be a "glitch" with ipad orders in that the color specification did not always appear on the order - a new ribbon was created and shipped by priority mail at no cost. Customer service was helpfu; and clearly empowered to efficiently and effectively solve my problem - what a delight!!! Will definitely use again and recommend to others. THANK YOU for standing behind your product.
Joe F.
I bought one bear and asked if they could deliver it one day before my anniversary and they did at no extra charge.
is Brenda N.
The plushes were very reasonably price, praise-worthy soft, overall product and service was great. I ordered the the dog with one brown eye and with a blue ribbon. The free message on the ribbon and card are very simple yet thoughtful personal touches.
frandy M.
Gift was great however they forgot one slight thinf but I won't discard them because was great. I will call back soon to have one missing item send to us.
Response from bigplush.comAug 8, 2014
Hi There! Sorry to hear that everything wasn't perfect. We just tried calling you by phone, and I left you our phone call-back info in case you need to call after office hours. We will keep trying to make contact until we find out exactly what went wrong... then we will do whatever we have to in order to fix it so that you are satisfied. Thanks from BigPlush.com P.S. Feel free to call us Toll Free at 1-800-238-9481 if you have not done so already.
david
Absolutely delighted with my purchase.my bear is beautiful Couldn't believe how fast the delivery was to Ireland. Would definitely recommend to anyone looking for a giant bear.
