bigplush.comReviews of bigplush.com

It was a wonderful gift. The shipping cost was really high though.

I ordered a stuffed bear for my fiances birthday supposed to arrive on June 12 didn't get it got my money refunded and they gave me a credit well low and behold I order again with a guarenteed delivery date got it 6 days after the so called Guarenteed delivery date and it was supposed to have my voice recording on it which does not work called and was told they would send a new box for my message that was over a month ago never got it I will never order a thing from Big Plush again stay away from them by far my worse experience ever

I wouldn't hesitate to order from this company. They were prompt and the quality of the bear was great for the price. Being able to add a customized ribbon made this gift all the more special.

i order one for my birthday and one for valentine day both teddys were awesome, very plush and looks very high end. i would recommend it to my friends.

I purchased a large plush caterpillar. It had the option to customize a ribbon around the neck. I filled in the form with my name. I received the caterpillar, a great purchase, but they had misspelled my name on the ribbon. I went back and checked the shipping form and the purchase receipt in case it was I who had made the typo in the order. Nope, it was on the form as plain as day. My name displayed correctly, but the ribbon was wrong. I sent an email to BigPlush a couple of weeks ago asking for a replacement correct spelling ribbon. To date now answer! This animal was to go into my professional stage hypnosis act and of course my name needs to be spelled correctly. I belong to an international hypnotist group of about 50 performers who will be performing this same skit in their shows (but with different giant plush animals) and I was evaluating the quality and customer service of BigPlush. I'm sorry, but until I get some response from BigPlush I will not be recommending them as a source to these other performers. As for now, quality and customer service of this company is unacceptable. I will be glad to update this review when I hear from them with a resolution. July update. I got a reply from BigPlush. They were in a transitio from one location t another and received but lost my first email in the shuffle. Upon receiving my 2nd email, I got a quick response and promise to correct and send me a new ribbon. they even offered discounts or some choices for free from their catalog to make up for the inconvenience. I just said the corrected ribbon was fine. It showed up the following week in good time and perfect condition and spelling. I'll change my recommendation to good if you are considering this co.

I bought two big unicorns. The shipment was extremely fast. Unfortunately one of the unicorns came apart at the seam a month later and I did call the company but never heard back.

It was hard to get whwt I want until I find. Big plus

Good selection, but awful service.