bigplush.comReviews of bigplush.com

Same thing as everyone else. Placed an order 11/3/23 and still haven't received it. Tried using the website message feature: no response. And the only way to file for a refund is by calling them? Is this entire company just 1 person? It would make a lot more sense and I'd be a little more understanding if that were the case

UPDATE 12/7/22 I received contact from the owner. Will wait to see if order ships as promised for another update. I wish I had come across this site before I purchased! My money was deducted immediately and the order status change to "awaiting fulfillment" immediately. I have tried emailing and calling and no one will contact me back. Today, two numbers that I found are not going through. I purchased through PayPal and plan to submit a FRAUD claim and hope to recoup my money back. I plan to broadcast this site on FaceBook as well since that is where I saw the ad initially. Should have known better.

I would definitely rate it half a star if I could. They took $200.00 from me and my order STILL hasn’t been shipped to FedEx like they claimed. Never even think about ordering from this website, a straight SCAM…

Seems that this company is having trouble delivering their inventory. Like other shoppers, I also placed an order in the beginning of December, was sent a UPS confirmation message that the shipping label had been generated, and UPS has not received the package. Therefore, UPS can not update their tracking information and a claim can not be filed. I have tried calling customer service and their automated message indicates that I need to leave a message and they will call me back "right away." No one has called me back. The teddy bear I ordered was the one gift he said he hoped Santa would bring him. Thank you, Big Plush, for ruining that dream for him.

I placed an order on December 5, 2020 for two in stock animals. One Christmas pig and one Christmas deer. I get a notification from the company and UPS of a tracking number on December 7, 2020 with an estimated delivery date of Wednesday December 9, 2020. Wednesday has passed and UPS says no updated information is available and that UPS has not received the shipment. I’ve contacted this company three times via their phone number and had left three voicemails and I have not heard back from them. I’ve also sent four or five messages via their website on my account information page. This company has not returned any of my online messages. Today is December 14, 2020. Their website says order has been shipped but UPS says they have not received anything from the shipper and that the shipper only created a label. I spent a total of 141.68 on presents that may or may not come. I’m very upset with the lack of communication and updates with this company. Where are my packages and why does your site say you have shipped them when you actually have not? I’ve ordered from this company once through Walmart two years ago with no problem and now I will never trust them ever again. Especially with the amount of money spent I’ve could have already had something else purchased. This company could possibly ruin two small children’s Christmas. I do not recommend them ruining any of your loved ones special occasions either. Very Shameful

I ordered my Shipment on the 7th and my shipment was set to arrive at the shipper on the 8th and was supposed to arrive at my home on the 10th. But, it got "delayed" and is set to arrive at my home on the 11th but the shipping company still has yet to receive my package.

I ordered a bear for Christmas with plenty of time for shipping - 4 weeks. I received the bear three days before Christmas in what can only be described as packaging remnants. It was the wrong bear. Christmas ruined. I called to get this resolved - or get a refund. Spoke to a nice person in customer service but that was the last communication. 2 months later and I still don't have the right bear. I was told to keep the wrong bear (gave it to Goodwill). No one answers the phone and no one replies to email. This company is HORRIBLE! Avoid them and order from someone else.

I’m not a huge fan of posting reviews but I feel that this is my last resort for a resolution. I had placed my order for a bear on April 26th. It is now July 13th. I’ve called, left messages, and emailed multiple times with no response. At this point in time I just want my $126.00 back. The sad part is I’ve used this company multiple times in the past 4 years and I’ve always had a good experience with them. I’m super disappointed and will not be a returning customer after this experience.