bigplush.comReviews of bigplush.com

I ordered one of their giant plush dogs as a prop in my film. The order was unique because the giant 5'5" dog needed to be shipped to the Czech Republic where we were shooting. At first I got very worried because 2 weeks passed and I did not get a shipping confirmation and also no one was answering my emails! But when I called, the man on the phone explained that there was an issue with the stuffing machine... okay, so I waited a few more days to get my shipping confirmation and still nothing. Called again, there was an issue with the customs report for the shipping. Fair enough. Eventually i got the shipping confirmation and my giant animal arrived in Czech Republic 2 weeks later - yay! BUT it was the wrong animal!!!!! they sent me a bear instead of a dog by mistake! Unfortunately, my film really needed a dog, so I called Big Plush again to ask for a refund. My film was shooting in 10 days and I had a giant bear, not the dog I needed. To their credit, they did everything they could to fix the issue. Instead of giving me a refund, they mailed me a giant dog (the correct one) on express all the way to Europe and it arrived 1 day before we started to shoot the film! Amazing! It would have been cheaper for them to refund me, but they really wanted to help me get the right animal for my movie. If you have concerns about this company, don't worry. they aren't a fraud, but they are under-staffed and a bit disorganized. They don't answer their emails, but they DO answer their calls and they are very nice. My advice to order from Big Plush, but follow up with them via phone call to make sure that your order is really on its way.

Same thing as everyone else. Placed an order 11/3/23 and still haven't received it. Tried using the website message feature: no response. And the only way to file for a refund is by calling them? Is this entire company just 1 person? It would make a lot more sense and I'd be a little more understanding if that were the case

UPDATE 12/7/22 I received contact from the owner. Will wait to see if order ships as promised for another update. I wish I had come across this site before I purchased! My money was deducted immediately and the order status change to "awaiting fulfillment" immediately. I have tried emailing and calling and no one will contact me back. Today, two numbers that I found are not going through. I purchased through PayPal and plan to submit a FRAUD claim and hope to recoup my money back. I plan to broadcast this site on FaceBook as well since that is where I saw the ad initially. Should have known better.

I would definitely rate it half a star if I could. They took $200.00 from me and my order STILL hasn’t been shipped to FedEx like they claimed. Never even think about ordering from this website, a straight SCAM…

Recently I ordered several large Plush Teddy bears from Big Plush, LLC. They where for a birthday party and turned out wonderful! All their products are made with quality and care. The bears will last the birthday girl years to come. Another great thing is that they can make custom orders and turn around time can be very fast! I will definitely order from Big Plush again in the future.

Seems that this company is having trouble delivering their inventory. Like other shoppers, I also placed an order in the beginning of December, was sent a UPS confirmation message that the shipping label had been generated, and UPS has not received the package. Therefore, UPS can not update their tracking information and a claim can not be filed. I have tried calling customer service and their automated message indicates that I need to leave a message and they will call me back "right away." No one has called me back. The teddy bear I ordered was the one gift he said he hoped Santa would bring him. Thank you, Big Plush, for ruining that dream for him.

I placed an order on December 5, 2020 for two in stock animals. One Christmas pig and one Christmas deer. I get a notification from the company and UPS of a tracking number on December 7, 2020 with an estimated delivery date of Wednesday December 9, 2020. Wednesday has passed and UPS says no updated information is available and that UPS has not received the shipment. I’ve contacted this company three times via their phone number and had left three voicemails and I have not heard back from them. I’ve also sent four or five messages via their website on my account information page. This company has not returned any of my online messages. Today is December 14, 2020. Their website says order has been shipped but UPS says they have not received anything from the shipper and that the shipper only created a label. I spent a total of 141.68 on presents that may or may not come. I’m very upset with the lack of communication and updates with this company. Where are my packages and why does your site say you have shipped them when you actually have not? I’ve ordered from this company once through Walmart two years ago with no problem and now I will never trust them ever again. Especially with the amount of money spent I’ve could have already had something else purchased. This company could possibly ruin two small children’s Christmas. I do not recommend them ruining any of your loved ones special occasions either. Very Shameful

Update: the owner called back and advised FedEx had makes every pick up on the 12th as delivered to the same address in NJ. He will ship out a replacement at no charge, but personalization will take three days because of staff off at Christmas, or he could ship one now w/o personalization. Since it is going to be late, I asked he ship according to my son-in-law’s original order. I called FedEx to advise the package was not delivered to this address. A second email from my son-in-law with the same tracking number this time showed “duplicate” tracking. One link showed the NJ delivery, the other said it was delivered here Saturday at 2338. BigPlush owner, Mike, said he too will contact FedEx because he has had a number of issues such as this that went through a particular FedEx hub in PA. My son-in-law is deployed and ordered an item for my daughter from bigplush.com on the 10th. The status says completed and delivered on the 12th in NJ. The problem is we live in MD. When you call, the system automatically transfers you twice and you end up at “customer service.” But then you have to leave a message and request a return call. It’s now the 24th, Christmas Eve. I don’t expect them to call back.