bigplush.comReviews of bigplush.com

I had a nice conversation with the owner. He explained the situation and took full responsibility for all issues and have put plans in place to ensure this never happens again. Anyone that takes full ownership of the issue without placing blame elsewhere is worth giving another chance. I will order again from this company. I ordered an item April 30. It is now May 15 and my order states "awaiting fulfillment". Great news since I needed the item for a special occasion. Website provides two numbers and states calls will be returned within 24 hours. This is very unreasonable since one of the numbers rings forever, but does not connect. A recorded message states this person is unavailable and try again later. The other number will not even ring. Appears their criteria for great customer service with a 24 hour call back policy is if we did not receive a message, then no call back required, so we met our customer service goals. Quickly pat ourselves on the back for job well done and bonus for customer service. Again website states all emails will be answered within 24 hours, yet no one responds to emails. If only one customer realizes they do not respond to emails, then no big deal, their secret of providing great customer remains intact. Horrible company. I attempted to cancel my order, but the only way is via phone or email. I think my order will remain in "awaiting fulfillment" for quite some time. I have no idea of the quality of the item, because I am unable to receive one. Sure there are many more reputable companies that would enjoy the business.

I ordered the big plush elephant and had it shipped to the Caribbean. Service was excellent. I have no complaints. Product quickly arrived at my US address and later shipped to me. The elephant looks just as it did on the website and the personalized stuff was exactly what I requested. But the website also said "This Beautiful stuffed natural gray color plush ELEPHANT is BIG! BIG! BIG! and SQUISHY! SOFT! SNUGABLE! It is stuffed SQUEEZABLY SOFT and will provide years of huggable squeezable love". Cute? Yes, but definitely not soft, squishy, snugable or squeezable. He is way too hard. Ah well, I guess it's an elephant and to keep the body shape, it couldn't be soft.

For a $500 bear I expect it to be in perfect condition. The eyes were off a bit and it just threw the whole dynamic look of the bear. If I could return it I would, but it was a gift so it would be difficult to do so. This is why I have trouble trusting online purchases.

Well , not happy that it does not bend like they say it will , for sitting position , and sewing by tail is very noticeable , I am sure it could be done differently . But it is Cute !!

It's a great item and good options for customizing any giant bear, even though it's a little expensive, perhaps just a little overpriced. What kills me is the timing, horrible timing, it took a whole week and two days to get to my destination, this has to change, would it kill you to lose 10-20 dollars on better shipping 3-5 days?. Also add additional shipping options, maybe 10-15 dollars extra not $50 or $80 dollars, that's ridiculous. You will gain a lot more business and more customers would be happy and satisfied with your products.

I was expecting the bear to be at my door by now but he just got shipped out. You customer support did great on explain why and what awaiting fulfilment means though!

The bear was said to be 5 feet, but when I received it, it wasn't as big as I thought it was but it was overall ok.

The bear has a hole in the back of its head on the right side. It's about the size of a quarter. Why would I be sent an item that isdamaged? It really is unprofessional and now I'm stuck with it.