bigplush.comReviews of bigplush.com

Hi! Im still wating on my bear! I really need it before the 14th I bought it on ebay and they never gave me the tracking number!!!! I already send alot of messages on ebay and fb to you guys and no answer at all. Please reply.

This company is horrible and are LIARS! I placed my order an it took over a week for them to ship it, so I decided to call them and I was told the reason my order wasnt shipping was because of an incident with a new employee or something like that. The man gave me his phone number and told me to call once it arrived just to make sure everything went smoothly. They shipped it out immediately the same and it arrived very quickly. Just like there website promises. But then I get the bear and it doesnt look like the exact bear in the picture. From customer pictures they all received that amazing big fat bear in the picture on website. I didnt. The bears legs were on backwards and was poorly stuffed. The description promises a fully stuffed bear. So I called the phone number of the man I spoke to previously and he told me there system was down and to send him a email and He will call me in a few hours and quickly respond. I sent him the email like he asked. Well that was a week ago! No response or call back. So I called again today. And the system is down and he said it would be up in a few hours and to just send him and email. He said itd be up in a few hours last time but that was last week. Plus he never responded to my email. Horrible company! All I wanted was a big giant teedy bear like in the picture. I wanted the exact bear in the photo like other customers had. I wanted to exchange it but I cant because "the system is down" Stay away from these people. I waited over a week for my bear to arrive. I waited a week for a response to my exchange that Im not going to get and now im going to be stuck with this ugly bear. Unacceptable. I wasted $100 bucks for nothing when all I wanted was a teddy bear. Extremely disappointed. Now im going to have to find another bear and waste more money to replace this bear.

the best company i ever dealt with the most trustworthy and honest there word is there bond i am sorry other companies are not like them again the BEST 10 STARS

I ordered a stuffed fox for my wife on the 10th of this month and it is now the 18th. I haven't gotten any update on my order and I've asked via the messaging tool on their site 3 times for one. The money was immediately pulled from my account and I was given a delivery date of the 16th. The order status has read "awaiting fulfillment" every day and even just now when I checked it.

I order a WHITE 6-ft gorilla w/ tiedye shirt and rainbow ribbon w/ personalized message. It arrived on time and everything was fine except the gorilla! It was PINK! As a Valentines gift, I'm sure they get a lot of "pink" animals ordered but this is NOT what I paid $200 for! Not only does my fiancé despise pink, we both associate the color w/ the painful losses of loved ones to breast cancer. It was a horrible experience on a day dedicated to the proclamation of our love for one another. It left us incredibly disappointed and reopened wounds from our pasts. When I did attempt to contact customer service, I sat on hold before Mike answered and told me "their system" was "down" at the moment and he will "get back to me." I'm not sure what the protocol is for vetting companies prior to advertising them on a radio station, but apparently there's not much to it. This company reeks of incompetency. I sure hope (if they ever do "get back to me") they do not attempt to send me what I actually paid for. The moment has passed and this Valentines Day will be remembered by bitter memories rather than the sweet ones it was intended to be. I would expect a full refund but this company probably runs out of somebody's garage and I just paid their electric bill.

5 foot bear was delivered to my office yesterday. The audio voice message is not working. Actually had a gentlemen answer the phone once & said computers were down he would call back within the hour - never did. I have called several times and get the same recording. No one answers. These are very expensive items & I'm unable to communicate with Big Plush. Website does not state where to return items. UPDATE - Owner called me directly & said they would "make it right". They were initially very busy due to the holiday. Owner also gave me his cell # for the future.

I was double charged on my card and it put me in the negative and had me worried a night if this was a scam because the only number I had sent me to voice mail with no business hours recorded I have no idea if it's a real place. If I'll even hear back or get my money back because it was all I had to my name

Knowing I could not be present for my grandson's Birthday, I ordered this bear & he came early. Next day, family received tragic news. But, there sat the bear waiting inside his great big box, so they opened him up while I watched online. He emerged from his box beautiful, big, loveable with all the extra's and my grandson was overwhelmed by it all! Seeing his face light up as he listened to my voice was awesome!! My grandson declared his name was Clarence... Now, he sits in daddy's chair when he is not there & no nightmares dare come as they might encounter this Great Big Bear! Clarence will always be more than a 'Bear' to us! He helped cushion a heavy blow and in that moment he stole the hearts of us all! A Great Big Thank You to the many Big Plush 'angels' who dressed him right and got him there! Wonderful site, many choices! Exceptional prices! Teddy Bear is detailed and well made! Complimented by caring customer service! (3 hours after ordering, realized forgot to put a shirt on this bear, but they were gracious and efficient and it all got done in perfect time!)