bigplush.comReviews of bigplush.com

I ordered my Shipment on the 7th and my shipment was set to arrive at the shipper on the 8th and was supposed to arrive at my home on the 10th. But, it got "delayed" and is set to arrive at my home on the 11th but the shipping company still has yet to receive my package.

I ordered a pink poodle for a dog adoption event. A pink pig arrived. And, although i had created a Plan B (this is really a dog wearing a pink pig Halloween costume) I called Big Plush to let them know of the error. THEY WERE AWESOME!!!! Very apologetic and sent me a brown and white dog in time for my dog adoption event. THANK YOU BIG PLUSH - YOU MAKE CUSTOMER SERVICE #1

Honestly beyond from some bad reviews I read for this company. Me personally have exceptional great service from them. First thing: I have some requests and all are granted 2. Their contact support is very welcome to answer all my questions and requests , thank you to Mike , special mention. 3. This company has very fast transaction and service . From US to UAE it took only 4 days to delivered the item at very low rate of shipping fee. 4. And lastly the bear is really g00d quality so fluffy and soft.. same what they are posted in the ads.. I wish I got the 6ft but they are out of stock. I definitely order again with this company. This company should need more advertised coz me , as my experience with them is really great service and products. thank you big Plush!

Amazing! I work in the prop department on network tv shows and we found exactly what we needed in the vast collection of giant stuffed animals. Mike informed me that they can custom make pretty much any plushie with a quick turnaround, which is perfect for us because we always need custom made props with no time to spare!

Wonderful and quick service. It was a pleasure working with this company and we are so impressed with the bear! Highly recommend this company. Thank you Big Plush!

I ordered a bear for Christmas with plenty of time for shipping - 4 weeks. I received the bear three days before Christmas in what can only be described as packaging remnants. It was the wrong bear. Christmas ruined. I called to get this resolved - or get a refund. Spoke to a nice person in customer service but that was the last communication. 2 months later and I still don't have the right bear. I was told to keep the wrong bear (gave it to Goodwill). No one answers the phone and no one replies to email. This company is HORRIBLE! Avoid them and order from someone else.

Alot of issues. I ordered on the 2nd. Should have got by the 10th. Didn't receive until the 18th after several calls. After several excuse I was promised additional items for my daughter's ruined birthday. And now I am getting no response form email etc. Mike was very nice and professional seeming, but after messing up an order several days in a row, whatever promises that are made should be kept. I've sent another email out today hoping it's a real email since I have never got a repose before.. Fingers crossed.. Side note. Customer service seems nice. Bear is very nice but the several different issues don't make up for late birthday present and broken promises. If what was promised was kept, the only issue would be the late shipping. Hopefully can be resolved so I can come back with a much better review since products do deserve a better rating

They do not respond to emails or calls/voicemails. I was trying to get a replacement for a gorilla and he sent me something smaller but i never wanted one smaller with different material than the one i actually paid for, The person on the phone said that he will work with me until i am satisfied but completely ignores everything.