Luis N G.
Very bad communication
I have place an order Friday the 17th and I have checkout as I guess. I have paid for the express delivery to be delivery today , but up to this point there is no a email confirmation not even tracking number. The number I called it always sends me to leave a voice message.. I left more than 3 voice messages but there is no response, I have email them, no response...
Response from bigplush.comJul 21, 2015
Hi Luis, It was nice speaking by phone earlier. I just noticed this review, and I wanted to take a moment to reply, because it appears that this review was left today BEFORE we actually spoke by phone today. Therefore I just wanted to re-confirm that, as we discussed, your package was indeed delivered today July 21st, as was promised when you placed your order. Tracking your UPS Next Day shipment using ups Tracking # 1ZE710V92997476074 at ups.com shows it was picked up from us yesterday July 20th, and delivered to you today July 21st at 1:32 PM Eastern Time, Also, as we discussed, all our emails we sent to you with confirmations and tracking numbers had bounced back to us because the email address that was entered at checkout had one letter wrong - so therefore you were not getting any of the emails from us because of that invalid email address. After our phone call today, you provided us with your correct email address, and we have now updated our records and re-sent you a copy of all the email confirmations we had sent over the last few days that bounced back. With regard to your phone messages, as we discussed, you did speak with us on Saturday when we told you that your package will be shipping on Monday via Next-Day Air. At that time we did not know that the email address you had given was wrong, so we assumed you were getting the tracking number and shipping updates. We understand you called several times on Monday to check again and left several messages. I apologize that those messages were not returned the same day, as they were set to be returned today. I hope this clears things up. The important thing is that you received your package on the date that was promised (today) - and that we will work harder to improve our telephone message response time. As we discussed by phone today, feel free to contact us anytime in the future if we can help in any way at all. Thanks very much for your business! ------------------------------------------- BELOW is the tracking details showing that delivery was made Today as promised,at 1:32 PM - Tuesday July 21st: ------------------------------------------- 1ZE710V92997476074 Updated: 07/21/2015 5:54 P.M. Eastern Time Delivered Request Status Updates Delivered On: Tuesday, 07/21/2015 at 1:32 P.M. Left At: Office Special Instructions: Signature Required Signed By: SANCHEZ Proof of Delivery What time will your package be delivered to your home? Get FREE approximate Delivery Windows on most UPS packages. Continue I am already a UPS My Choice® Member Shipment Progress What's This? Location Date Local Time Activity VIENNA, VA, US 07/21/2015 1:32 P.M. Delivered Chantilly, VA, United States 07/21/2015 6:48 A.M. Out For Delivery 07/21/2015 5:59 A.M. Arrival Scan Philadelphia, PA, United States 07/21/2015 2:51 A.M. Departure Scan 07/21/2015 12:23 A.M. Arrival Scan Newark, NJ, United States 07/20/2015 10:43 P.M. Departure Scan 07/20/2015 9:23 P.M. Arrival Scan 07/20/2015 9:02 P.M. Departure Scan 07/20/2015 7:40 P.M. Origin Scan United States 07/18/2015 3:20 P.M. Order Processed: Ready for UPS