bigplush.comReviews of bigplush.com

I’m not a huge fan of posting reviews but I feel that this is my last resort for a resolution. I had placed my order for a bear on April 26th. It is now July 13th. I’ve called, left messages, and emailed multiple times with no response. At this point in time I just want my $126.00 back. The sad part is I’ve used this company multiple times in the past 4 years and I’ve always had a good experience with them. I’m super disappointed and will not be a returning customer after this experience.

Does not respond to emails. Claims quick shipping and here I am coming up on a month now with no product in hand. Thanks for ruining what should have been a good thing. Terrible customer service would not recommend this company of unprofessionals to anyone.

They will send you a horrible itchy not at all plush teddy bear that shedds it's nasty hair all over the place. Called to complain and they said they'll gladly send me a new one, it never came and that phone number got disconnected.

I’ve been waiting for almost a week for the teddy bear, they created a label but waiting on item to be shipped... I’m still waiting on my bear from my hubby that’s who in the military who thought it would be adorable get me marines bear... Bad quality of getting them and waste of money.. If you guys get it done, no wonder why nobody want to buy it off from you guys. If you guys want your customers to be happy then do it right instead of waiting on something for it. You’ll guys will make tons of money if you make your customers happy instead of being late for the gift or etc.

I had a nice conversation with the owner. He explained the situation and took full responsibility for all issues and have put plans in place to ensure this never happens again. Anyone that takes full ownership of the issue without placing blame elsewhere is worth giving another chance. I will order again from this company. I ordered an item April 30. It is now May 15 and my order states "awaiting fulfillment". Great news since I needed the item for a special occasion. Website provides two numbers and states calls will be returned within 24 hours. This is very unreasonable since one of the numbers rings forever, but does not connect. A recorded message states this person is unavailable and try again later. The other number will not even ring. Appears their criteria for great customer service with a 24 hour call back policy is if we did not receive a message, then no call back required, so we met our customer service goals. Quickly pat ourselves on the back for job well done and bonus for customer service. Again website states all emails will be answered within 24 hours, yet no one responds to emails. If only one customer realizes they do not respond to emails, then no big deal, their secret of providing great customer remains intact. Horrible company. I attempted to cancel my order, but the only way is via phone or email. I think my order will remain in "awaiting fulfillment" for quite some time. I have no idea of the quality of the item, because I am unable to receive one. Sure there are many more reputable companies that would enjoy the business.

Site not updating me on my order, neither by email or am I receiving an email reply. I am from the UK and Ive ordered this for a friend in the US, and I'm worried I've been scammed because the bear I ordered has now been removed from the available to buy list.

I was pleasantly surprised with the quality of the goods

I ordered my custom bear from big plush and had it sent to my girlfriends house in Vegas. the order was delivered on time but when my girlfriend got home the package was stolen. and the package had to be a 5' box so it shouldn't have been an easy grab and run. But it was stolen off the property. Filed a claim but FedEx sent out a letter basically giving me the finger. contacted big plush and the guy resent my order FREE of charge and made it so signature was required this time. Overall, the service exceeded my expectations easily. Nice people and I'm sure my girl will be jumping with joy.