bigplush.comReviews of bigplush.com

I ordered a Jumbo Teddy Bear and the quality of it was great! Better than we expected! I had it in 4 days! VERY fast service and fast delivery! I highly recommend them!

Couldn't believe how fast the animals were shipped to us. I was expecting weeks and it was days. Super great service.

At first I was in the same boat as it seems a lot of other people are in with tracking their packages. I believe it is a error with the way ups is scanning their packages. Mine looked as if it hadn't left the shipper until it was actually out for delivery. I talked to Mike on the phone about a problem with my order and he went above and beyond my expectations! Its hard to find companies these days with owners that seem to legitimately care about each and every customer. I would definitely order from this company again! Highly recommend!

This was an excellent experience with a speedy delivery of product!

I talked to mike which was better but still haven't heard anything on my bear would really like to know if it is gonna be here on time I texted and called mike today would like an honest answer on what is going on?

Do not spend your money with Big Plush. I placed an order December 9th with a guaranteed delivery of December 21st. It is now December 19th going on 20th and UPS does not have the package yet. I have called their customer service ( which is really a call routing service) 3 times in 3 days. The one time someone answered, they said they'd send the memo to the home office. I have even sent them an email through the contact us page of their website. No response. All i want to know is what happened to my package. I am now out $200 and have 5 days to find a replacement Christmas gift. Be warned. Do not give this place your money. It is a scam.

The product arrived quickly, the bear was awesome!!!! Wonderful present for my son's girlfriend.

I tried to give zero stars but it would not allow me. I can't believe this. I placed my order on Dec 5th I received a tracking number that it was guranteed to be delivered today. I looked at my tracking number today once it didn't show and UPS says it hasn't left the store yet only label scanned. After I email and call 3 times I fianlly get someone from the call center on the phone. She was very nice and called someone in shipping and called me back to say they were out of white fabric and haven't even started making the bear. I have a choice either another color or it won't be here by Christmas. This would have been nice to know before the Friday before Christmas. So, I say if you want your bear on time check somewhere else. I can't give a review on the product because I still don't have it.They did not mind billing my credit card for the full amount as soon as the order was placed. Plus why when it is such a big issue doesn't someone from the company call me instead of the call center. The only thing this company has going for them is a nice call center!!! BEWARE....