The only thing that my 4yr old granddaughter wants from Santa was a blue unicorn. It was ordered on 11\30 with extra shipping to make sure it was here on time..You guessed it no unicorn. They gave me excuses....ran out of fabric... mechanical difficulty's... Now today I received the wrong item. I called again...so sorry that happened... (me too)...they were to call me back in an hour to resolve the problem.... NO CALL....now no bule unicorn.....I have a tan one that I have no use for ....out $124....and a sad 4 yr old on Christmas day......Hope you have a Merry Christmas.......
Response from bigplush.comDec 23, 2014
Hi Fran,
We didn't forget about you. We have obtained just enough blue shaggy fabric so that we can make one more of your correct color unicorn again, and ship it to you tomorrow Tuesday via UPS Next-Day Air. Here is your NEW Next Day Air Tracking Number: 1ZE710V91399414899. Track it tomorrow Tuesday night after 9 PM Eastern Time.
We apologize again for all the drama; we experienced a much higher-than-anticipated sudden surge in sales, coupled with a very unusual delay in obtaining more fabrics. As a result, some styles of animals were oversold, and we could not make more of them quickly enough, due to delays to obtain the required fabrics. But that is our problem - and it shouldn't be YOUR problem.
We hope this new, correct BLUE color unicorn helps. Thank you for your business.
ME
Meg
Nice folks, great product, still working out their shipping kinks
I'm updating this review from 1 star to 4 because the folks at Big Plush really came through in the end. My initial order sent by USPS still hasn't arrived, but they sent a second bear by UPS and that one arrived on time for Christmas.
The 5 foot bear is fantastic, super soft & an impressive size, a good value. My daughter is in love. We may be able to hold her off from wanting a real puppy for another year.😊
The folks at Big Plush were very nice, I just think they got more Christmas business than they were prepared for, so they got behind. They should probably consider shipping by UPS in the future, as UPS was more reliable than USPS (shocker, a government program that isn't reliable! lol)
In the future, I'll just make sure they have plenty of time to ship (at least 2 weeks to avoid stress) & call if things seem to be stuck. Thank you Big Plush! You saved Christmas!
Response from bigplush.comDec 22, 2014
Hi,
I'll be happy to help. I see you placed your order on Dec 16th with expected ship date Dec 17th, and estimated delivery to be sometime between Dec 23rd to Dec 29th. We shipped on Dec 16th via US Postal Priority Mail with tracking # 9405515901484987028159. We just went to usps.com to track it, and it shows that it was picked up from us on Dec 16th. All US Postal Orders are loaded into trailers, which are then unloaded at regional Postal centers, where they are supposed to be scanned and processed. Sometimes the origin scanning is not done, and many times the tracking does not get updated in real time. Judging by this tracking info, and past experience, it appears this should be delivered to you within the next 1 to 2 days. (We copied and pasted all tracking info up to now down below).
However, in the interest of being overly cautious, we are re-shipping a second bear today with NEW ups tracking # 1ZE710V90391153641 - which, according to UPS, is scheduled to be delivered to you on Dec 24th.
If you end up with two bears, (the original shipment and this new re-shipment) please contact us so we can send you a pre-paid return shipping label at our expense.
We understand how you feel, especially at this time of year. We are actively working on re-shipping certain other orders via Next Day shipping as well. Thank you for your business.
--------------------
BELOW is the US Postal tracking information for your original shipment mentioned above:
--------------------
Tracking Number: 9405515901484987028159
Image of a progress bar displaying In Transit status pre-shipment
Expected Delivery Day: Saturday, December 20, 2014
Product & Tracking Information
Postal Product:
Priority Mail 2-Day™
Features:
USPS Tracking™
Up to $50 insurance included
Restrictions Apply Priority Mail Insurance info icon
DATE & TIME
STATUS OF ITEM
LOCATION
December 16, 2014 , 7:00 pm
Shipping Label Created
NEWARK, NJ 07105
A shipping label has been prepared for your item at 7:00 pm on December 16, 2014 in NEWARK, NJ 07105.
December 16, 2014 , 6:35 pm
Picked up by Request
NEWARK, NJ 07105
December 16, 2014
Pre-Shipment Info Sent to USPS
TA
Tara
Good price but wish it was better stuffing
I wish there was an option to pay more for poly filling. I am going to be re-stuffing mine with soft filling..not a fan of the noise the hard, crinkle-like filling will make when my daughter snuggles with it. So an extra expensive on my end but still a good deal.
AL
Al
Ruined my daughter's birthday
I ordered 3 big stuffed animals including one for my daughter's birthday Dec 22.
Order placed on since Dec 7th, shipped dec 10th, I was guaranteed delivery by Dec 21, but tracking # shows label made but not shipped when I checked with UPS.
SERIOUSLY.... 2 unicorns for my 2 daughters for Xmas and the other for my other girl for her birthday. I had to tell her they wont be there tomorrow monday and she is crying her heart out.
How can you do that, that is soooo wrong and unfair. Do you know what it's like to disappoint a child.
This is unacceptable and I try to reach customer service but no one returned my call. I dont know what I'm gonna do now as Xmas and my little girl's birthday is ruined.
Not cool, not cool at all... This is a scam, I can not fathom shipping label made dec 10 and never ship the product while you guarantee delivery by dec 21.
Thanks a lot Bigplush, if I don't get these toys before Xmas I will post this on facebook... very bad very bad
Response from bigplush.comDec 22, 2014
Hi Al,
Not to worry. We've been identifying those orders that have issues with some styles of animals (including yours) all weekend - and we have already set all of these orders (including yours) to get 2-Day and Next-Day shipping, to arrive by Dec 24th. I see you ordered 1 dog and 2 unicorns to ship to Ohio - they all will arrive by the 24th. You will receive the new Express tracking number in your email tomorrow.
We know this is very frustrating and upsetting to you, and we will be in touch to see what more we can do.
DR
Drew
Waste of time and money
Ordered a big stuffed bear for my girlfriend for Christmas on dec 3. Haven't got it yet. Was supposed to be in on Friday still not here and the tracking hasn't changed. Says the shipping label has been made but hasn't been shipped. Now what am I supposed to give my girlfriend for Christmas? I thought this would be something different that she would really like but not anymore. Thanks for ruining my Christmas.
Response from bigplush.comDec 22, 2014
Hi Drew,
I'll be happy to help. We tracked down your order from the info. you gave us (First name Drew, order date Dec 3rd, Delivery Date Dec 19th) and we believe we found your order (which is shipping to Wisconsin zip code 53821). We are re-shipping with Express Mail tracking # 9470115901484987034774. This shipment should arrive on Wed. Dec 24th. We sent you a separate email confirmation of this new shipment.
MA
Marcy
Amazing
The site was easy to navigate. The monkey we ordered came within a couple days and it looks amazing and is really fuzzy. Would highly recommend this company to anyone.
