bigplush.comReviews of bigplush.com

I ordered a big puppy for my daughter on Dec 5th. I posted a review on the 19th indicating that it looked like the company would not send the item before Xmas. I did get a call from the company saying they were going to expedite the order and get it to me by Xmas. Since that time I have received nothing and have left several messages for the company with no response. Thankfully I found a replacement for my daughter but we still hoping to get this order by her birthday. Needless to say this company has failed in so many ways.

Was looking for a Christmas gift for my girlfriend and happened to stumble across this website and found exactly what i was looking for. Ordered the 30-inch penguin and it turned out to be even better than I was hoping for. Shipped to me well before the deadline, no complaints whatsoever. Would definitely order from this place again!

Placed order on over a month. Only received billing receipt. No shipping confirmation or notification of problem. Customer service had no knowledge of status every time contacted. So I left message for manager to call back. No response after 5 times . I had to contact Google to intervene. It is 6 days before Christmas, refund given and no Bear. Reason given that demand exceeded their expectations and changed message system. Very bad service.

I placed an order on Dec 6 and was guranteed shipment by Dec 18th. I was sent a confimration of shipment so I did not worry. Then when I went to look up the order it says only a label has processed and it hasnt even shipped. This is my #1 Christamas Item. I have called and emailed Big Plush with no response. Looks like this is not the first time this has happened. I am so frustrated!!

I was amazed at how easy it was to find what I was looking for from BigPlush. They exceeded all of my expectations and I will definitely be ordering from them again.

First time being away from my fiancée due to being overseas for the Navy and man, perfect timing on the delivery of the Gigantic bear for my baby. She was able to send me a video of her unboxing "Squirrel" the bear and the box was huge, and that bear came out easily and bigger than her! Thats all she had been asking since we met two years ago and you all made the holidays special! In addition she gets to sleep triple times faster having "Squirrel" to cuddle up with as we FT on most nights. Thank you all so much for the present. From the both of us :)

One of my best purchases. Great customer service, fast delivery, no problems at all. Thumbs up! Definitely recommend.

We are very satisfied with the bear. Our grand daughter requested a really big bear for Christmas and this one is great. The free shipping was a very nice bonus.