bigplush.comReviews of bigplush.com

Exactly what we expected and my daughter loved it!

Before placing my order on Dec.16, I called to double check and make sure that my order would arrive on time. The man that I spoke to assured me that it would, as long as I pay for the 2 day shipping option. I was ecstatic and couldn't wait to see my 6 yr old daughter's face Christmas morning. I proceeded to placed an order on the 16th of Dec. Paid the extra shipping fee of $39.95 in order for it to arrive in time for Christmas. On the day of purchase I received an email that stated my item was shipped through UPS. I kept on tracking it but no movement, none at all. Then on the Dec. 21st, I received another email that stated my order is being shipped again, but now through USPS. However, there is no movement still. Nothing has left the warehouse. On their own website it states "yes, your order WILL arrive before Christmas...GUARANTEED..." I called and called.. Left a message and spoke to someone. She said she was in the overflow department all she can do is take my number down and give it to the ppl in the warehouse. They should call me back before the day is over. At this point, if my child's gorilla has not left the warehouse, there is no way that it will arrive on time (even though they Guaranteed that it will). Still no phone call or updated shipping info through UPS or USPS. Either way it goes, the shipping is 2 days shipping. If the order does finally leave the warehouse today or tomorrow, it will still be late. Don't make the mistake and ignore the few bad reviews like I did. Now, I am sitting here frustrated because I will have a disappointed child Christmas morning. If I had known, I would have made a purchase else where. A disappointed child Christmas morning was not what I had envisioned. ***UPDATE*** I received an email 20 mins after my initial review. The email was a new tracking number for over night delivery, Which would make it just in time for Christmas. The monkey gorilla is adorable. My 6 yr daughter loved it. I'm glad that the issue with it being delivered on time was solved. However, I received a white monkey gorilla, although I had ordered a the tan one (monkeying around). With her dragging it around and sleeping with it, I'm sure the white is not going to holdup. At this point I am just happy that it DID ARRIVE. To her it's a big monkey, so that's all that mattered. I just hate that I felt like I had to write a bad review to get a response. Overall the monkey gorilla is a nice quality. Really cute. My only suggestion is to make a follow up call, as soon as you receive your shipping info. If it wasn't for their not so informative call service and all over the place shipping ( or it just might be the postal service) They would be great. So since I did receive it on time, wrong one, but my child is happy.. I'll change my 1star to a 4.

It may not be bigplush fault but my item was said to be delivered by last Friday on my doorstep and we are now going on Tuesday and I am still bear-less. I called bigplush to help me and got told there was nothing they could do, that I had to contact UPS. I contacted UPS and they filed the claim and told me bigplush will call me back with in an hour with my package info or a new plan. I still have neither a bear or phone call.

Ordered December 10 and the product has still not arrived. Suggest using UPS vs. USPS.

Right now I am a little miffed as the usps have yet to deliver my package. It is not your company's fault, but the shipping label was applied on the 12th of December. It is perplexing that your company is using the USPS when they are not a very reliable organization. I just hope that I will receive the package some time this year and not have it stolen by a USPS employee.

The product I received (oversized stuffed bear) was of high quality and was shipped to me immediately even tho I selected free shipping and the order was placed the week before Christmas. I received my order well before Christmas and everything was perfectly in order. Great company, definitely recommend to anyone.

I am completely dissatisfied! I have never received my item and have called the company numerous times and only receive a Machine to leave a message! My calls are not returned and this was a Christmas present for my daughter! I could have chosen other sites to purchase my stuffed animal from and I wish I had! Dissatisfied does not begin to explain how I feel I can't be satisfied or dissatisfied when I've never even received the item that I have paid for!

Placed order on Dec 12th 2014, got expected delivery date of 12/16. Since Dec 12th, no communication and no product and no Christmas. I have sent emails, left phone messages, nothing. Not sure if they are still in business other than to take your money. I’ll have to go to my credit card for my refund.