bigplush.com Reviews | Read Customer Reviews of bigplush.com

bigplush.com Reviews | Read Customer Reviews of bigplush.com

bigplush.com reviews

370 approved reviews, newest moderated first

Mandy O.
Dec 30, 2014
poor quality product
Product arrived with a hole in the seam with stuffing falling out. There wasn't time to send back for a replacement - as it was a first birthday gift. I know how to sew, so I was able to repair it myself, but shouldn't have to. Poor quality control. To be fair, I didn't ask for a replacement due to time constraints, so I can't say if it would have been repaired or replaced by big plush.
Response from bigplush.comDec 31, 2014
Hi, Thank you for your helpful feedback. We will use your honest opinion to improve. We deeply regret that you had a bad experience. We have refunded you back all of your money as a goodwill gesture. We are also re-shipping a new stuffed animal using a new tracking number that we sent you via email. We wish you and your family a happy and healthy New Year. Feel free to contact us by email or phone 800-238-9481 with any further concerns.
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Ernest D.
Dec 30, 2014
OUTSTANDING
Time of delivery was accurate & Packaging suburb. Description of product very accurate. My 6yr old Grand-Daughter is very delighted with the Big Stuffed Giraffe, I WOULD RECCOMEND THIS COMPANY TO ANYONE
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Donna
Dec 30, 2014
Fabulous Service
I was so impressed by my experience with Big Plush. I ordered a 5 foot bear for my son's girlfriend. When I placed the order I was clearly informed that it would not arrive before Christmas. I was fine with that since it was "last minute". To my surprise, and my son's excitement, the bear arrived on Christmas Eve. I was totally impressed with that especially since the shipping was free! The bear is absolutely beautiful; very nice quality!
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Grateful G.
Dec 30, 2014
Great service. Truly cared about my needs
I was waiting for an important Christmas delivery that was delayed leaving the warehouse. Each of my 3 calls was answered promptly and by people who I felt patiently and kindly went above and beyond finding me up to date status information. I felt that I was being served by a whole team who cared if I were satisfied. I will definitely order from Big Plush again.
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Jermaine H.
Dec 29, 2014
Fast service during the busy season! Got here right on time!
I will be passing the word about this site 100%
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R. R.
Dec 29, 2014
Perfect Gift, Perfect Timing!
We were SO pleased with this purchase. Ordered, shipped and received within 48 hours...couldn't believe how fast we got it. I was concerned that the shipping would be as much as the item we were purchasing, but much to my surprise the cost was very reasonable. I would highly recommend!
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Happy M.
Dec 29, 2014
Big Pink Unicorn
That's what my 5 year old wanted for Christmas. After checking out a few online companies with similar products, I selected bigplush.com to order from due to positive reviews about quality and order fulfillment. Very pleased with the purchase and arrived sooner than originally quoted during checkout process.
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Peter
Dec 29, 2014
I Love this Company!
What do you get a client that loves cute pigs? Easy answer...a giant [I mean HUGE] stuffed animal pig with a custom message in the ribbon around his cute neck. This was a WOW gift for sure!
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