Size was decent, ribbon looks cheap, feels like carpet and is over priced. Would not recommend to a friend.
Response from bigplush.comDec 28, 2014
Hi T.J. Thanks for your honest evaluation. We want our customers to be completely satisfied, so we gave you your money back. Please allow a few days to see those funds returned back to your credit card. I see you ordered the big stuffed 42-inch dolphin that is made in the USA, and you added the free pink color personalized ribbon that is imprinted with your message. We value your criticism as it allows us to see where we need to focus our attention to make our products better. Thank you for your business.
CU
Customer
Great deal
I looked on many sites to compare price and quality. I was very surprised with the on time delivery. The teddy bear was true to size. My daughter loves it!
CU
Customer
terrible never got my order and never got my money back
will never order from there again
Response from bigplush.comDec 28, 2014
I'll happy to help. This is a similar problem with Priority Mail shipments that we sent between Dec 10th and Dec 20th, that other customers have also had issues with. Looking at your order, you placed your order on December 11th, and you choose the following shipping method: "**FREE* SHIPPING: Delivered on or before Dec. 24th - Delivery Guaranteed NO LATER THAN Wednesday, December 24".
We shipped your order on December 11th, via Priority Mail with tracking # 9405515901484987022980. As is the case with many other Priority shipments we sent in December, for some reason the Postal Service did not move your order for quite some time, and then after quite some time, it was suddenly delivered to you on December 26th. Tracking gives this message: "Your item was delivered at the front door or porch at 7:43 am on December 26, 2014 in DORCHESTER, MA 02122."
We are truly sorry this arrived late. And we are also sorry you had difficulty reaching us by phone this past week as we dealt with similar late Priority complaints such as yours.
We have already issued you a 100% refund, And you may keep the product for free that was delivered yesterday Dec 26th. We know the refund and free product does not make up for your frustration though. So please let us know what more we can do. We deeply regret that your Christmas was affected by this.
We have had several meetings with the local Postmaster, and we will together ultimately figure out exactly why this delivery issue occurred with your order, and with the orders of other customers like you, so that it does not happen again.
LU
Luke
Xmas gift for little girl-2014
The large pink teddy bear purchased went over big--really big!. The product is great and well-made, price was fair, and delivery was timely.
RE
Rebekah
I am so happy with Big Plush.
I am going to use you guys again!! The product was fantastic and my daughter won't put it down. I am also very happy with the delivery process. I got it sooner than expected. I would like the prices to come down a bit. Thanks
NB
Niki B.
Love at first sight!
My 5 year old daughter asked for a deer for Christmas. I had no idea how I was going to pull that one off. I started searching the internet and found bigplush. I was so excited to find a 37 inch reindeer on their website and the price was reasonable. When I received the deer I was even more excited. It is so adorable!! When my daughter saw it Christmas morning she fell in love! She was so happy. Thank you bigplush! I will definitely be ordering from you again and will recommend you to my friends.
CU
Customer
excellent quality and arrival time
I ordered a large teddy bear for my wife and not only was it better quality than I expected, it arrived in less than a week. This was the perfect Christmas gift. I especially enjoyed the personal customizations such as the optional ribbon with custom text.
RV
Ray V.
These people are the best !!!
Not only did they deliver on time but they went out of their way to make possible the dream of a little boy to get his GIANT ( in his eyes) Penguin from Santa !!!
Please thank them from us all at The Velazquez household !!!
