bigplush.comReviews of bigplush.com

Response from bigplush.comJan 2, 2015

Hi, Thanks for your comments. We looked into what happened here, and we just tried calling you by phone, and left a voice message with direct phone number to call back.

Response from bigplush.comJan 1, 2015

I'll be happy to help. Your free prepaid return shipping label as been set up - simply reply to our email to tell us how you want to receive your prepaid return label, (either by email or in person with the UPS driver) and we will take care of this for you right away.

Response from bigplush.comJan 1, 2015

Hi, Thanks for expressing yourself. We appreciate your business and we love all of our customers. However it was only a few days ago (on Dec 27th) that the situation you described happened, and therefore it is impossible to assume we will not keep our promise to you of sending you a completely free bear - which is in addition to the 100% refund you previously received on Dec 27th. As you know, we exchanged emails on Dec. 27th where we explained that our delivery of fabric which is required make the specific bear you selected was postponed by the fabric mill, and therefore, since production of that bear would therefore be delayed, we would immediately refund you 100% of your entire payment AND we would ALSO ship your bear completely FREE as soon as production was complete. We made that promise to you on Dec 27th - which is only three days ago. On the same day - Dec 27th - We then immediately issued your PayPal refund (PayPal transaction ID 3U507512GH0496435) exactly as we promised we would. We also then scheduled your beige color bear to ship as soon as the production of new batch of this bear was completed, as we promised we would.. We understand your disappointment in not being able to receive the specific bear you selected in a timely fashion; that is why we offered to not only refund your entire payment, but also to ship the bear for free . Nothing about our promise to you has changed.