Big LotsReviews of biglots.com

Orderd some items with them for a Christmas present Cost £25 including shipping in November. Had to report it to the bank for a refund.item said pending/ shipped then back to pending . Would say it's a scam site as they don't reply to emails

I went to Big lots store in fort Smith last Saturday purchased over $40 worth of merchandise there was a shopping cart at the front of the store full of Halloween stuff cake mix and sprinkles that was 90% off when I got home I was charged 299 for a tub of sprinkles $2.99 when I was supposed to be charged 30 cents I called back and told them about it they said they were nothing they could do I asked for refund asked for store credit they said they was nothing they could do first it was a smart-ass tomorrow maybe it was $12 I've called the company phone I called customer care to no avail I get hung up on or saying no one's there this is a bunch of b******* watch out when you go there because you will get ripped off I did and their store has some good stuff maybe like I said I bought $40 worth of stuff but they shouldn't rip people off I am not happy total b******* basically false advertising fraud and thievery

I bought ottoman from big lot and after couple of days I went back and the store out the board that store is closing. I talked to manager and manager told me they they were in process of closing store and they could not return my stuff. She recommended to go to other stores. But other stores did not return that. I talked to customer service and email them but they did not return the item. So beware.. you never know which store is closing. Don’t buy anything form any of the big lot if you think you would have to return or exchange..

I ordered Christmas presents online during their black Friday sale and 4 of my items were cancelled without any notification. I logged on today to find out when my items would be delivered and saw they had been cancelled. This was my first online order and I'm a Big Lots card holder. Customer service did nothing and I have spent thousands with this company.

The worse Service there Furniture poor ly made will not last year. Will be Impossible to get it fixed with a warranty and they don’t hold up their one year in store I have Sectional couch that broke and making apart the Maternal is cheap Well she’d like cat Cushion sag bottom of the floor. Will not buy them again

On Black Friday, I found some amazing deals on holiday lights online and purchased about $90 worth as I just moved into a new place. Initially, the order was delayed for a week. I received two small strings of lights which required 3 AA batteries each. This was not indicated in their online advertisement and I will be returning or throwing them out. A few days later, I receive an email stating that my entire order is canceled. I was expecting 11 strings of lights and will end up with zero. I have been a loyal Big Lots customer for over 2 decades. I will NEVER shop there again. Absolutely horrible work Big Lots.

Now I understand why this chain is going out of business nationally. Today I tried to exchange some Christmas lights. I bought because I accidentally got cool white when I needed warm white. It was the exact same item just a difference in color, but they would have charged me full price instead of the sale price. Ridiculous I will never go back to the store again. it was just a couple of dollar difference and a good manager would’ve understood that it’s better to honor an original price and keep a customer and then to alienate a customer forever

Big Lots in Lakeworth , Fl are the REAL MVP’s!!!!