Big LotsReviews of biglots.com

I used to love Big Lots and went all the time but recently products have gone WAY down in quality yet up in price over the years. Disappointed in the company as a whole.

👎❌👎❌👎❌👎❌ This company is completely horrific. Their customer service does nothing. The guy that owns this place must be a moron. He likes paying money to customers support that does nothing. Every single one of their managers are rude, ignorant, completely disrespectful and have no idea what they're doing. No people skills, no customer relation skills no nothing. How can you be in a job that consists of customer relation skills and have zero customer relation skills

Receiving help so quickly in this store was a great experience. Art listened to me when I was describing what I was looking for and he found it quick!! It was a chair side table. He was very professional and courteous. He put the box in the shopping cart since I couldn’t do it due to hand surgery. I give him 10 stars ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ Thank you Art Gladys

Big Lots Kingsport, TN Wife and I went there to see about buying a tv entertainment center which she had called prior to us making the trip and was told that there was 1 in stock. When we got there,we went to the furniture dept. We walked to the other end where there were employees standing around talking but ignored us. My wife went up to one of the employee's and asked about the item. The employee "barked" at telling her they were at the other end and left the area. We went to that area and there was no one to help us. So , I took the item ticket to the front cashiers and the same one that had barked at the wife started talking in a disrespectful way to me trying to talk down on me stating: we don't take care of that up here. I told him that, there was no one in the furniture area so I brought the tag to the register-this person tried to argue his point that they were short handed. Maybe he should spend more time taking care of cusomer's instead of goofing off with the other employees. This happened around 5:30pm on Saturday 01/21/2023 in case someone higher up with Big Lots would like to investigate. Big Lots will never get business from myself again.

If you’re looking to save time and money, then big lots on 955 Sepulveda Blvd. is not the place to shop. Went into the store to look at furniture and found a couch I was interested in but no one there to help me nor did anybody offer assistance. Next, I wanted a small carpet for the family room, which there seem to be a variety of different styles but no prices were listed on any of them. Then I pursued to the house, cleaning supplies to replace my mop, and once again most items had no prices listed. Not wanting to be surprised at the cash register. I chose not to purchase any of the items that I sought to buy at the store and left frustrated to purchase those items at target down the street in which I found their prices to be comparable to big lots and better quality. Upon arriving home I went to the big lots website and once again ran into issues. Only the information on the items was available, but no pictures. So I am assuming that there is little interest in them having a fully functional website. The store and Company are struggling to manage their business and put forth the necessary effort to maintain a professional operation and have lost my interest.

When you shop online, and pickup is the only option; you get multiple stores some as much as an hour away. It is very frustrating. I have seen things I wanted to order, but then the distance is too far to go. Can't they ship to store and let you pick up locally? They are losing a lot of customers, sales and money. I can never find anything locally available. I don't shop this store anymore because of this issue. I would spend thousands over my lifetime. Such a shame they don't need the customers or money.

The muncie location there employee named Jenny was very very rude she should be fired how she treats people

If I could give 0 stars I would. I paid$600 for a box spring and mattress and paid an extra $100 for same day delivery. The order was placed at 6am. Not only did I get charged for same day delivery and the delivery was scheduled for the next day, the store now says they will not deliver the items. I will not shop at Big Lots again and I am on hold now asking for a full refund. Don't order anything from Big Lots that you need delivered. They are fraudulent. Update: They did not refund my entire amount. I paid $702.89 and they refunded $652.90. What a rip off!!!!