BiggerBooksReviews of biggerbooks.com

Response from BiggerBooksNov 11, 2019

Hi Alex! I have reviewed your order 16355245. Books are identified by the ISBN which is located on the back of the item, this 10 or 13-digit number identifies a specific book, an edition of a book, or a book-like product (such as an audiobook). If you selected the wrong book, we do allow returns as long as you do so within 25 days. I will email you directly with return instructions. You can also contact customer service if you need further assistance at 888-388-9909. Thank you -Beth

Response from BiggerBooksOct 22, 2019

Hi Lisa! We apologize the item was not cleaned prior to being shipped. I have added a little in-store credit to your account to make up for the inconvenience. Thank you for shopping with Biggerbooks. -Beth

Response from BiggerBooksSep 30, 2019

We apologize for the inconvenience. During our busy seasons, delays can occur with items that are in high demand and have low availability. your item was out of stock with the publisher, once it was available it did ship, USPS tracking 92419901296026581195815694 . I will email you directly with the tracking information. Thank you - Beth