Felecia W.
Great service
Great service! My book arrived before the scheduled delivery date.
Response from BiggerBooksAug 26, 2020
Thank you! -Erin
BiggerBooks is a premier online textbook vendor specializing in highly discounted books and textbooks.We offer savings of up to 91% over list prices by using our proprietary technology to scour prices across the web. BiggerBooks makes it easy to buy or rent your textbooks, so you can focus on what matters: studying.
BiggerBooks (biggerbooks.com) has 531 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
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531 approved reviews, newest moderated first
Felecia W.
Great service! My book arrived before the scheduled delivery date.
Response from BiggerBooksAug 26, 2020
Thank you! -Erin
damon L.
Ordering was easy and shipping was fast! Great prices too.
Response from BiggerBooksAug 21, 2020
Thank you for shopping with BiggerBooks! Thank you -Erin
Agne G.
My book was shipped very quickly and as a used book is in very good condition.
Response from BiggerBooksAug 21, 2020
Thank you! Erin
Ameesah C.
Packaging was safe. All items were in their expected condition. I even got new access codes with each used book, which surprised me.
Response from BiggerBooksAug 20, 2020
That's great! Thank you for shopping with BiggerBooks! -Erin
Rifat S.
Awesome! Book was delivered earlier than expected. Received in great condition. Just a little tricky to follow the tracking process. Overall, excellent service.
Response from BiggerBooksAug 20, 2020
Thank you! -Erin
hearts 1.
I ordered a 200$ textbook the cheapest one I could find back in june its now August I have not recived my book I talked to costumer service twice and they told me two weeks each time in the same word for word message I ordered the book now from barns abd noble because my classes have already started this is ridicules if I dont get my book soon or a refund I will have to report you to the better business Bureau because this company is a SCAM.
Response from BiggerBooksAug 21, 2020
We do apologize for the slight delay as we are experiencing high contact volume at this time. I have researched your account and see that you have already been assisted. If you need any further assistance; please reach back out to us as we are happy to help.
N B.
Took 4 weeks and my own follow up to get product delivered, promise of ebook in the meantime not fulfilledOrder #2634054
Response from BiggerBooksAug 13, 2020
We apologize for the inconvenience and frustration this must have caused you. Your order was shipped on 07/15/20, USPS tracking 92419901296026581203053070. Do to limited transportation availability as a result of nationwide Covid-19 impacts, package deliveries have been delayed with USPS. I have added $20 of in-store credit to your account for the inconvenience. Please let us know if you need any further assistance. Thank you -Erin
Steve
In response to Beths reply. So What, you don’t sell any books from 1995 or before? What’s the copyright date got to do with the price of milk? I didn’t realize I should check the year of publishing before ordering! You listed them for sale on your site for a reason! Took nearly a week to realize oops we don’t even have this stock, and looking at the OTHER reviews on here I sense this is not a one off! People, I’d advise you to buy elsewhere where you ain’t going to waste over a week on an order than doesn’t materialize .. and then have to wait for funds to be refunded .. avoid avoid avoid! PS - You still have listings for other books from the same year/publisher on your site .. so whilst you may have removed the books I ordered, some other schmuck will eventually order those and run into the same excuse you gave me! ——————————————— This place cancelled my order of 20 books citing “we failed to find a supplier”. What for every single book!? You’ve really got to question the honesty of their listings. A $3 off voucher for orders over $59 next time!? Sorry .. there won’t be a next time because I don’t believe you are a legitimate business!
Response from BiggerBooksJul 28, 2020
Good morning! We do certainly apologize for the inconvenience and frustration this has caused you. Most or all of the ISBN's listed on the order had a 1995 copyright date and were not available with our vendors therefor, the order was canceled and refunded in full. We have also updated our website to reflect the current status of each ISBN. We value as a customer and appreciate your feedback. Thank you for shopping with BiggerBooks. -Beth