Big CartelReviews of bigcartel.com

Very helpful teal human help guidance its pretty amazing

I love big cartel but I wish they had more themes and more cursive fonts and they should have the codes for discounts automatically instead of my customers input code they hate that. I understand to get that feature you would have to upgrade but everyone don't be having funds like that and I feel that option should be open for the $15 plan as well.

The willingness, patience and responsiveness of service was very helpful. I like the way the service starts with AI but then a person steps in and answers tricky queries. I also found the service people knowledgeable and friendly. They got my jokes too. Thanks for your help and for answering my many questions.

The platform is amazing and easy to use for my business, it's fun for me to use it and customize it to look how I want.

I pre-ordered some stickers from Mudkip Bros Inc. Muddy Shop on Big Cartel months ago. I have sent made several attempts to contact them about when my items are supposed to arrive, and still haven’t received a single reply, much less my order. Simply put, don’t buy from this shop, it’s a scam. Still trying to get a refund.

I ultimately decided not to stay with Big Cartel, but I do want to give credit where it’s due. Big Cartel wasn’t the right platform for my business needs because I require a wider selection of ready-made, visually robust templates. While I did purchase the top-tier plan, I realized I would need to either build a custom template myself or hire someone to do it, and I simply didn’t have the time for that. Initially, I was frustrated because the chat bot indicated a customer service agent would be available within 30 minutes, but I waited over an hour with no response. That part was disappointing. However, I want to highlight the excellent follow-up from Big Cartel’s support team. I contacted them less than 24 hours after signing up to request a cancellation and refund, and Karen from customer support responded promptly, explained the bot delay, apologized for the inconvenience, and handled everything with grace and professionalism. She confirmed the cancellation and processed the refund quickly, which I truly appreciated. While the platform itself wasn’t a fit for me, I was impressed with how the situation was resolved. Because of the initial support delay but strong resolution, I feel a 4-star review is fair. Thank you to Karen and the Big Cartel team for handling this professionally.

They don’t vet store/shop owners.. some of them are scammers.

The majority of people leaving 1-star reviews seem to have gravely misunderstood what Big Cartel actually is. Big Cartel is a platform that allows people, mainly artists, to build their own independent stores. It is not a marketplace like Etsy or eBay, where you can browse multiple shops and expect the platform itself to step in if something goes wrong. Big Cartel is essentially a very, very simplified version of Squarespace, Wix, or Shopify. I think what confuses people is the fact that every shop uses a .bigcartel.me domain, which makes many assume it’s a centralized marketplace or social media-style platform. It isn’t. It’s much closer to creating a Ko-fi shop page. If you’re having an issue with a store like creator.bigcartel.me not shipping your order, that is 100% the responsibility of the creator, not Big Cartel. In that case, you should contact PayPal, Stripe, or your bank to request a refund. Leaving a 1-star review for Big Cartel over this is equivalent to giving Google a bad review because someone didn’t reply to an email you sent via Gmail. As a store builder, however, Big Cartel is actually very good. The learning curve is extremely small, and in under an hour I had a fully functional store set up with all the integrations and extensions I wanted. The pricing is also pretty okay. My main recommendation is to make the purchasing of domains for Big Cartel easier. When I opened the page to look into getting one for myself, I noted that the domain store was in French for some reason and...well, that was confusing for me.