Big CartelReviews of bigcartel.com

Saying I have to take out a new PayPal credit card is very fishy!

Very hard to post items and the customer doesn't help much at all.

Nunca escucha la sugerencia. Pagas lo máximo anual y el cambio que te ofrecen es mínimo. Deberían de permitir que la gente ponga reseña directamente en BigCartel y no a través de una página externa al que hay que pagar otro extra mensualmente si quieres tener reseñas en la página. También debería de enseña el tiempo real que la gente visita a los productos, por ejemplo: hoy ha visitado 5 veces a X producto. Solo te lo enseña desde que has abierto tu cuenta, no lo hace en tiempo real. Y luego que el idioma es dificil comunicar con ellos o editar tu página, tienes que traducir todo el tiempo. También que no actualizan a que pongamos un "antes y después" en los precios para que la gente sepa cuál era el precio anterior para saber que has rebajado de precio y así inciten a comprar. También el título cuando el producto está disponible, está mal traducido, pone "oferta" y eso causa confusión a los clientes, debería de poner "disponible". También que no deja cambiar de color cuando está "agotado" ni de cuando pone "Muy pronto", se quedan en rojo y eso confunde a los clientes que no se paran a leer y creen que pone "agotado". Parece que tiene el plan Diamante abandonado, da igual las veces que le escribas la sugerencia, no hacen caso.

I don't like this site because there's no way for people to find me unless I tell them where I'm at. And if somebody doesn't see my post or my ad they'll never find me on here it's not like other sites where you can literally go shopping for items. You can't punch in a person's name and find them you can't punch in an item and find it there's no suggested items to buy and it's a real bummer. They just take your money

It works well for starters as it can help you build a simple platform however you have to pay for support and specific features I kept the website for a year then out of the blue the package I had went from 19.99 to 30.00. I know the economy is in a need right now but geeeeesh a $10 increase. This was a bit drastic for what they offer. Limited payment options as well. Much more better options available

I'd like to say first off: Big Cartel has NO control over people that use their cart system, they are only providing a cart system to users. All you can do is alert BC and hopefully they can remove those sellers. Anyway, here is my experience: I've been with BigCartel for 10 years. I am an independent shirt brand owner and printer. I've seen the ups and downs of this business. When I first joined BC, I didn't really know what I was doing. I didn't even know if anything would sell. And they offered a free site where I could list a few products. So I did. And my business grew. So I upgraded my BC user plan, made my own domain name and all of that. In the beginning of my time with BC, they seemed really active in making improvements. They added more payment options during checkout for customers. And they actively seemed to want to grow. Seemed to want input on what they could make better for us. Over time, as my business grew, I partnered with a few retailers. And my Big Cartel site sort of stagnated. I wanted to have more control in order to get more direct sales via my site. I soon discovered that integrations with BC are SUPER limited. And they have no real plans to improve beyond the basics. And the basics are just sort of eye candy things in reality. They don't serve a great purpose. Nor have they evolved with the times. The biggest kick in the teeth is when they finally set up automations in MailChimp. You could automate customer purchase emails, add a pop up subscribe box to the site. And send Abandoned Cart email reminders! That was THE biggest thing I wanted. So I diligently set it up. HERE we go! But...MailChimp integration was set up and ready to roll. But no abandoned cart emails where being triggered? Why? Because even though BC touted that feature, they refuse to allow it or activate it. They claim it's due to privacy issues? Huh? I call it due to laziness. If you go to BC today and look at their MailChimp integration descriptor. You will see that they still list abandoned cart recovery as a feature. They were too lazy to even remove that. Instead they put a couple asterisks at the bottom in case you want to know that they don't allow the feature. Maybe you won't notice? When I complained about it to customer service, I was told that it sounded like "I was maybe getting too big for BC. And that maybe I should move on.". So you see, certain features like Abandoned Cart are already set up on your email service providers side. But on BC's side? Nope. They can't be bothered! You see, BC LOVES to call themselves "Indie". It's just another term for lazy when it comes to them. They're not indie at all. Lazyyyy. So. Sadly. That is what I am being forced to do. Migrate to a new cart provider that offers all of the services that Big Cartel simply WON'T provide. Here's the first kicker - once you get up to their top tier plan, it's not that cheap any longer. Especially when you consider their absolute disregard for what the customer desires. Here's the second kicker - Big Cartel doesn't even offer a way to export your product catalog. Imagine having to manually add 200-300 products to a new provider site. All because Big Cartel is too Indie to be bothered. Not ALL bad though! Customer service is usually prompt and polite. If you want to try and see if you can sell a few products, then go for it. Set up a free site and see what happens. But as soon as you decide that you want more, then run away quickly. Big Cartel has zero plans to help you grow. They're way too Indie (lazy) for that.

Worst site iv ever used in my life. They dont even have a toll free number to call. Joke of a website

Jeg købte en t-shirt derindefra, da jeg modtog det, var der et hul i nakken på t-shirten. Jeg handler meget meget ofte på nettet, og alle de sider jeg har handlet på, giver en eller anden form for kompensation i tilfælde, hvor virksomheden har taget fejl. Her var der ingen kompensation, jeg kunne selv få lov til at aflevere trøjen på posthuset, uden at de kunne tilbyde mig en ny magen til, så måtte nøjes med at få pengene retur. Det er efter min mening rimelig skidt service, taget i betragtning af øvrige internetbutikkers, ofte gode service.