Big CartelBig Cartel is an e-commerce platform that gives creators, artists, makers, and small brands from all over the world the power to open their own online stores and make a living doing what they love. Since 2005, we’ve helped people sell over $3.5 billion of their work while remaining a 100% independent company. Driven by our passion for creativity and innovation, we stand as a haven for small brands connecting their passion with opportunity.
Big Cartel (bigcartel.com) has 438 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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RiotCore C.
Their customer service sucks I’ve been waiting over 3 days from a response that their ai bot couldn’t answer
Response from Big CartelOct 14, 2026
Oh shoot! We're not seeing any messages from you.😱 If you'll reach out to us from the email address you have linked to your account, then we can pull up your account and help.
Afrika R.
I believe Big Cartel has helped me with the problem I was having so I am updating this review.
Response from Big CartelAug 11, 2026
Thanks so much for updating your review. I'm really glad to hear we were able to get things sorted out for you. I know how frustrating it can be when getting to a solution takes longer or requires more back-and-forth than expected, and appreciate you sticking with us while we worked through it. Thanks again for giving us the opportunity to help!
Christa W.
Overall it works well, but the big drawback is that I can't sell items wholesale through this site. A big part of my business is wholesale and this is very limiting for me, so I have to use shopify for wholesale instead.
Knotty A.
I think that that we all should get treated equal, and not have to pay extra for more perks and quicker shipping. And here is one good reason to do this; Customer service and happiness.
Response from Big CartelJun 30, 2026
While we do have tiered plans you can offer different shipping methods, including quicker shipping, if you're on the free plan. If you'll reach out to us at [email protected] we can walk you through it.👍
