Bigbigmart.comBigbigmart is a sneaker clothing brand focused on sneaker matching shirts—graphic tees designed to complement the colors and character of your favorite kicks.
Bigbigmart.com (bigbigmart.com) has 425 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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Claim this listingClothing & Underwear · San Luis Obispo, California
Excellent
Clothing & Underwear · Laguna Beach, California
Excellent
Clothing & Underwear · Torrance, California
Excellent
Clothing & Underwear · Escondido, California
Excellent
425 approved reviews, newest moderated first
Christine
The price for the coffee pods was very fair. The delivery time was good.
Response from Bigbigmart.comOct 15, 2024
Thank you for your review! We're thrilled to hear that you found the process fast, easy, and a great value. We appreciate your business!
Bonnie B.
Fast fast fast delivery!
Response from Bigbigmart.comOct 15, 2024
Thank you for your feedback! We're glad to hear you had a fast delivery experience. We strive to get your orders to you as quickly as possible!
Stephen M.
I used you one time. Before i got a delivery you pushed hard for me to buy more of that product, plus othrrs i didn't want. This says to me that you knew when i GOT your product, i would not want to buy anything else from yoi.
Response from Bigbigmart.comOct 8, 2024
Thank you for your feedback. We sincerely apologize if our communication felt too pushy or intrusive. Our intent is never to pressure our customers but to provide additional offers that might be of interest. We understand that this approach may not have come across as intended, and we will take your feedback seriously to improve how we engage with customers in the future. If there’s anything specific we can do to assist you or improve your experience, please feel free to let us know. We appreciate your business and hope to regain your trust.
Aloysious
I found them while looking for cheaper price on an Estwing hatchet - the price was cheaper - then I read here on Trust Pilot - and most people seemed rather happy with BigBigmart - I had never heard of them - an English outfit with an address in California as well - so I went ahead and gave them all my information - debit card etc. Then when I pushed the pay - it said it declined my card - no reason - so I checked everything and it was all in order and I tried one more time and this time the message said I had exceeded my purchases for a 24 our period - which was funny since it was 15 minutes after midnight - and I had just been told no --- so anyway - no need to stress - much except all the time I wasted giving them my information and looking up their rep and all of this to be turned down - so I went ahead and ordered from the original place and paid the 13 dollars more because by golly - 13 dollars is worth it to get something when you provide your information and you don't get some kind of run around with bad software and a bad ordering set up - so if someone lies to you - you usually think they will always lie - and likewise if a company messes up you just feel like they will always mess up - and so I am done with BigBigmart - after just one attempt to order from them - and I am happy many people are mostly happy and got what they ordered - but when you can't even order to begin with your really not going to write a glowing report on the company nor recommend them to anyone else - mainly because as you all know when you give a place your credit card numbers and the pin and your personal information you are taking a leap of faith that they are not rip offs - and so when they say no - that is not cool - because you have to get stressed out that your information is out there and they can steal from you - (we all had it happen) - and it is not a good feeling - and all we can do is write it up and pass it along to help others decide which they will be - the one that has good luck or the one that gets turned down for whatever reason - fishy to me - since I had no problem ordering from the next place ten minutes later - and no problem at all with my credit debit card. Now we see the reply - YAWN - predictable placating response. Just do what you are supposed to do, bigbig mart and you would not have to write all these placating responses - that really go nowhere - nothing changes.
Response from Bigbigmart.comOct 8, 2024
Thank you for sharing your detailed experience with us, and I truly apologize for the frustration you encountered while trying to place your order. I completely understand how concerning it can be when there are issues during checkout, especially when your personal information is involved. Our team strives to ensure a smooth and secure ordering process, and it's unfortunate that our system did not perform as expected in your case. It appears that a technical issue caused your payment to be declined, and I deeply regret the inconvenience this caused. I can assure you that your information is secure with us, and we do not store any credit card details without your authorization. I completely understand your decision to go with another company, and I hope you'll reconsider us in the future. In the meantime, if there’s anything I can do to assist you, whether it’s answering questions or addressing any remaining concerns, please don’t hesitate to reach out. Thank you again for your feedback, and I wish you all the best.
Rick M.
I’ve been looking for this pan, forever. Calphalon discontinued it. But I found it on your website. My only minor complaint was, I never did see any tracking information. But still, it arrived just fine, in a matter of a few days.
Response from Bigbigmart.comOct 8, 2024
Thank you for your kind words! We're so glad to hear that you finally found the pan you’ve been looking for. It’s great to know it arrived safely and quickly. I appreciate your note about the tracking information. We're always working to improve our service, and your feedback helps us do just that. I'll make sure to pass this along to our team so we can work on ensuring tracking details are provided more clearly in the future. If you need anything else or have any further questions, feel free to reach out. Thanks again for choosing us, and we hope you enjoy your new pan!
Gail M.
We did not receive the package
Response from Bigbigmart.comOct 6, 2024
Thank you for reaching out. We understand that you have not received your package, and we sincerely apologize for any inconvenience this has caused. We have already sent an email to follow up on this matter and would greatly appreciate your response so we can resolve the issue as quickly as possible. Kindly check your inbox (and possibly your spam folder) for our previous message, and let us know how you'd like to proceed. Your prompt response will help us take the necessary steps to address this situation. Thank you for your patience, and we look forward to hearing from you soon.
Dallas R.
I love the quality of the saw horses, and the price was good
Response from Bigbigmart.comOct 8, 2024
Thank you so much for your kind words! We're thrilled to hear that you're happy with the quality of the saw horses and found the price to be good. Your satisfaction means a lot to us! If you need anything else, don’t hesitate to reach out. We look forward to serving you again in the future.
David L.
immediate response to delivery issue
Response from Bigbigmart.comOct 8, 2024
Thank you for your feedback! . We always aim to provide a quick response, and we’re pleased that we could assist you promptly when you reached out to inquire about the delivery. If you have any further questions or need assistance, please don't hesitate to let us know.