Beyond NiceReviews of beyondnice.com

Cheap covers! The seems are letting go and they won't replace or repair. I've had it for less then 3 months. If anyone doesn't believe me feel free to check all of their one star reviews on Amazon and yelp. I'm not the first to complain about their lack of craftsmanship.

Worst online purchase in the 18+ years I have shopped online. Cover arrived damaged contact Beyond Nice and shipping company, both refused to stand behind their service/product. Thanks to PayPal for providing credit and billing BN, if you buy from BN use PayPal to give yourself coverage. I filled out the contact correction to have RL carriers call my cell phone before delivery. They never called, delivered and had my daughter sign as an adult. I'm sure the driver knew the little hole in the box was where a forklift speared and damaged the cover. I filled a claim but Beyond Nice told me to close my claim and they would work with RL. They later told me "sorry the claim was denied." DO NOT buy from them unless you like a 50/50 chance of losing money

I am now ordering a replacement cover for my hot tub. The first order was placed on July, 2011 and has been exactly what was requested and lasted 6 plus years. No issues with them at all so I am not looking at another supplier at this time.

7/7/16: In response to BeyondNice's misinformed reply. I purchased the cover in October of 2016. It took several weeks for manufacturing and shipping of my custom cover which I received and placed in service in November of 2016. November to May 21st, the first date I contacted Beyond Nice, is 6 months. The warranty states that it covers 12 months. All handles on the cover are completely intact. None are, as Beyond Nice puts it, torn off. Pictures are available. There was never abuse. There is a cover lift, pics of which are also available. This is exactly the type of response I expected based on the very rude emails I received from them. I'm happy to include the text of those emails as well. I'm sure the owner would be embarrassed by the things they have said to me thus far. This is terrible customer service and my review stands. Purchased a cover in November. The stitching started coming undone on all sides in less than 6 months. Customer service asked for pictures and they first said they would replace the skin if I paid $45 to cover shipping. I pointed out that their warranty states no charge if less than 1 year. They then tried to say it's not covered due to improper use. The cover has been on the hot tub with a cover lift from day one. Now they are saying if I mail the skin back to them, they will repair it which will leave my foam cores exposed and needing to be placed on the ground to use the tub while I wait for shipping and repair. Customer service doesn't even know their own policies. I'm tired of being told something different every time I contact them. My original cover lasted 5 years until the UV finally broke down the vinyl, yet the stitching remained intact the entire time. I saved nothing by using Beyond Nice. Poor craftsmanship and terrible customer service. Don't waste your money.

Just got it from them a few months ago (November 2015), and it's very nice, solid durable covering, very thick insulating foam, it's already making a difference in my electric bill (Chicago). Highly recommended.

I spent a lot of time evaluating who I wanted to have make a new Hot Tub Cover for me… (Most are made across the County from me, lots of measurements and details to go wrong etc.) Quite a hassle! I chose Beyond Nice, and I am SO happy! Web Site is good, but I was new to all the details. I had questions that were answered quickly and accurately by emails. Cyndie was FUN to work with, and made the process easy! Now that I have a perfect Cover, I wish I had done it sooner! Great Service, Great Quality, and it arrived undamaged and ahead of schedule… what more could you want!? Lol I highly recommend Beyond Nice! KTK Racine, WI

I purchased a cover for my 2003 Sundance Sweetwater Cayman spa. After buying the hot tub from a colleague who no longer wanted the spa, nor the extremely waterlogged cover it had at the time; I was happy to have acquired her problem and found Beyond Nice. The experience with this company could not have been easier or better. Being extremely unfamiliar with details surrounding spas covers, the website walked me through options and even had the specs for our cover in their database despite it being ten years old. I received prompt notification at each stage of ordering, manufacturing and shipping, which all occurred in less than 2 weeks. I ordered the spa online on Jan. 10 and it arrived at my house in VA on Jan. 23. Even the shipping was pleasant to deal with! I had a rep call me and ask what day was best for me to receive, they gave me a time frame, and day-of, truck driver called me when he was 30 minutes from drop-off so I could meet him at the house. I inspected the cover throughly and put it right on the spa. Perfect fit! Very happy with quality and material. I ordered the Navy, which was a touch lighter in color than I expected, but still looked great. I would recommend Beyond Nice to anyone, without hesitation. I admittedly had no idea what I was doing when ordering the cover, they made it easy and the price was very competitive.

This is the worst company I have ever dealt with in terms of their customer service. They simply will not answer phones (I held for 1 hour!!!) return emails or communicate in any way whatsoever. Nor will they honor the discounts shown on the web site...Do not do business with company's who could care less about their customers and who treat them like a nuisance, not to be communicated with at all.