Beyond NiceReviews of beyondnice.com

The website was easy to navigate and the examples for measurements made ordering easy. Good quality material. The only issue we had was one buckle wasn't sewn to the skirt. The other 3 were good.

Update: 1 Immediately after writing this review Beyond Nice sent me an email. While I do appreciate it that they did, I find it a little disappointing that their reply on here sounds like they are complaining that I left a review. Well, I used the review as a tool to get their attention and it worked. Had they replied to my emails there wouldn't be a need to write a review. That being said I understand their predicament with the freight company and their effort to get the cover delivered. For that I will raise my rating to 4 stars. All I wanted was for them to respond. Mission accomplished. --------------- I placed an order on October 23, 2021 and today it is almost 3 months (12/22/2021) and I have not received the spa cover. They shipped the cover on 12/9/2021 with an estimated delivery date of December 14, 2021 which came and went. I attempted to call the freight company and the phone rang for ever and no one answered. I sent them an email and they replied saying that the company was going out of business and were hoping to deliver all freight by December 20th. That didn't happen. I reached out to Beyond Nice on December 17th (email) to see if they could re-route the cover to my vacation home since we left on December 19th from our main home where the spa cover was supposed to be delivered. Our thought was that in that way we could take delivery without further delay. Since I didn't get a response from them, I then again emailed them on December 21st, but so far no one from Beyond Nice has responded. I understand we are in the middle of Christmas week and have no problem waiting. The main issue is that the freight company is going out of business and the last tracking update on their site is from December 16th. Seems like the freight is stuck in Forth Worth, TX. No one from the freight company has called me to schedule a delivery. The company is Central Freight Lines. I'm afraid since the freight company is going out of business, my spa cover will remain in limbo and /or will be returned to sender. The order number is #124953. I'm hoping that by writing this, Beyond Nice will reach out to me and attempt to figure this out. I will update as things progress. I'm giving 2 stars due to the manufacturer being unresponsive and the time it took for them to ship the item. JP

Customer service is fine. We received our cover which was made to our specifications. My only comment is the quality seems cheap. It's lightweight and seems as if it would blow off the top if not for the tie down straps or cover lift. Likely they will defend the quality based on my review but we have high standards and should have went with a higher quality product. Our mistake. After seeing response I will give better rating. I'll give it time . I appreciate you taking the time to respond..