Misleading. Discover it’s actually a 6 week delay by their latest estimates yet they claimed it was “usually three.” They were significantly backlogged (double the time) at time of order but failed to disclose it. Rather they sent a misleading email one week after purchase that the “cover was being made” which is false. Two more making same claim over a month period continuing to mislead. No need to do business with people like this whith so many options out there (several whom I now discovered are very transparent about their lead times).
TO
Toni
Do NOT purchase this spa cover if you…
Do NOT purchase this spa cover if you are relying on the advertised warranty. One of the main reasons I purchased this cover was the 5-year warranty, and when problems developed, the experience was incredibly disappointing.
Not only did the underside begin failing, but the top of the cover is also deteriorating and crumbling. I submitted photos expecting warranty support and was told the damage was caused by chemicals, despite no testing being done that I am aware of. Instead of honoring the warranty, I was offered a replacement for an additional $450 out of pocket.
What made the experience even worse was the customer service interaction. The person I was communicating with came across as extremely condescending and responded with comments implying I "obviously hadn't read" an article they had already sent me, rather than professionally addressing my concerns and questions.
As a customer, I wasn't looking for an argument — I was looking for a company to stand behind the product they sold and the warranty they advertised. Instead, I felt dismissed and blamed.
Based on my experience with both the product deterioration and the handling of the warranty claim, I would not purchase from this company again and would strongly encourage others to think carefully before buying
Response from Beyond NiceMay 28, 2026
We replied to this customer's cover concerns by requesting pictures so we could see what was going on. The bleach patterns shown by the pics customer provided are obvious signs of chemical bleaching.
This is called out in our warranty as specifically being excluded from coverage. We emailed a link to an article all about the chemical bleaching of hot tub covers. We asked customer to review and confirm their agreement with our analysis. Customer replied that they did not agree the cover's bleach patterns were caused by chemical burns, even though they had not read the the article.
We were not looking for an argument, but trying to come to an agreement with the customer on what happened, and how we were going to proceed.
We did indeed offer a replacement cover for $450, which is much less than our delivered cost - even though this is a warranty excluded situation.
Not sure how we could have handled it better than offering to lose money to make the customer right - on a non-warantee covered claim!
BC
Bill C.
I recently purchased a 95" x 95" spa…
I recently purchased a 95" x 95" spa cover that folds in the middle, and my experience has been nothing short of frustrating. When placing the order, I overlooked selecting "truck" shipping, which resulted in the cover being sent to me in 12 separate UPS boxes. Instead of a functional spa cover, I now have what feels like a jigsaw puzzle that’s completely impractical.
The pieces don’t assemble into a sturdy cover, meaning it cannot support ice or snow, which is a critical need for winter. To make matters worse, when I tried to resolve the issue, I couldn’t get a hold of an actual person to talk to. Instead, I was directed to a chat representative who simply told me that I had clicked the "acknowledge" button at checkout and that was the end of the discussion.
This experience has left me deeply dissatisfied. The shipping instructions weren’t clearly communicated, the product is unusable as intended, and the lack of customer support added insult to injury. I cannot recommend this product or company unless significant improvements are made to their shipping, communication, and customer service.
Response from Beyond NiceDec 13, 2024
We understand that Mr. Colbert is frustrated with the parcel delivery cover design he received. We created it for our customers to help avoid freight damage and eliminate the need to be home for delivery. He acknowledged the details of the cover design by checking a box to confirm that it would be determined by the shipping method he selected. He then chose FedEx as the shipping option.
The word "assemble" is used multiple times (six, in fact) to describe the design of the parcel option, and we made sure it was clearly emphasized in the product description. This was not hidden information.
To clarify, the foams in the cover are made of smaller pieces that are supported by Extreme Beams. This makes the cover stronger than even a 2.0# density foam cover but without adding extra weight. It also performs well in snow and ice conditions. The foam pieces are carefully inserted into the vinyl exterior, which is then zipped shut—much like a pillowcase.
While the cover Mr. Colbert received may not have been what he expected, we did deliver exactly what was specified based on his selections. It's worth noting that Mr. Colbert did not reach out to us with any questions or concerns about the cover's design or differences before placing his order, and we feel that this was a simple misunderstanding.
When we phoned Mr. Colbert to see if we could assist further, we were met with some skepticism and doubt. However, it is important to mention that Mr. Colbert did not express any issues with the cover's quality, only the assembly process.
At BeyondNice, we always strive to ensure our customers are satisfied, and we genuinely wish we could have done more to address his concerns.
DH
David H.
no reply to calls or emails
no reply to calls or emails. no receipt of purchase. tried to cancel order for next 7 days with no response. bully tactics with delivery
Response from Beyond NiceDec 13, 2024
BeyondNice has no record of any interactions with a David Homie, in emails or phone calls. Our web site sends receipts of purchase immediately upon completion of checkout. Wondering how he tried to cancel with no emails or phone calls. Suspicious review.
BK
bryan K.
extremely disappointed and deceptive…
extremely disappointed and deceptive ... recieved my cover and the entire bottom of the cover is nothing but weak netting material ... no way the foam in a bag will survive this ... also all the hot air will escape by the netting ... DO NOT BY HERE .... JUNK...WILL NOT REFUND
Response from Beyond NiceDec 13, 2024
Thank you for taking the time to share your feedback. We're truly sorry to hear that you're disappointed with your purchase, and we understand your concerns. We strive to create products that meet our customers' expectations, and we're genuinely sorry to hear that the design of the cover didn't work as you had hoped.
The netting material you mentioned is intended to provide both strength and ventilation, helping to support the foam and enhance durability over time. We understand your worry about heat escaping, and we'd love the opportunity to discuss that further, to see if we can fully address your concerns.
We are committed to delivering high-quality products and excellent customer service, and we deeply regret that this was not your experience. If you’d like, please feel free to reach out to us directly, and we’ll do our best to find a solution that works for you.
Again, we truly appreciate your feedback and hope we can make things right.
Best regards,
BeyondNice Hot Tub & Spa Covers
PC
P C.
Cover is shipped in pieces, assembly is impossible. No customer support.
The hot tub cover arrives in pieces, and must be assembled. The foam pieces don't fit inside the cover, even after heating it up to 90* to soften it. I had to destroy the foam to get it in. Because of this poor fit, there's lots of strain on the zipper, which broke immediately because it's brittle zinc. Customer service was useless. I'm left without a hot tub cover, and without $500.
Here's my exchange with Customer service:
Me: "I tried to in the foam pieces and zip it up, the pull tab on the zipper on the vinyl broke. When I put some twine through the zipper area where the pull tab broke off, the ensure zipper thing that combines the zipper broke off. Please help, this has been very frustrating"
CS: " Sorry you are frustrated. As the instructions from the vinyl box explain, you cannot use the zipper to force close the vinyl. ...we test assemble every cover before we package it to insure it will assemble easily for our customers.If you will ship the vinyl back to us, we will repair or replace the zipper, and return it to you."
Me: "If there's a note about that in the instructions (*note, there isn't), it's not where I could find it (see attached). Will you send a label, or am I expected to pay for shipping?"
CS: "Customers would be responsible for shipping. Unfortunately we don't have different zipper options so we'd replace yours with the same type."
Response from Beyond NiceFeb 12, 2024
P C, we requested your contact information via TrustPilot, so we could know whom we are dealing with and so we could offer appropriate help. TrustPilot advises they did not receive a reply from you in the time limit they allow. Please contact us directly so we can work with you on the zipper.
The assembly instructions are in the box with the vinyl. It is important not to use the zipper to force close the vinyl. This indicates the foams must not have been pushed in all the way before starting to zip it shut. The zipper sides need to be about 1.5" apart at the most before starting to zip shut. Any more than that suggests the foams need to be more fully inserted before starting to zip.
We want to work with you but contacting us only through a review makes it difficult to do so. Please contact us. BeyondNice Hot Tub Covers
QU
Quentin
Cover is trash after 1 year.
I've been through a few brands of covers on my tub and BeyondNice's has been the worst.
The cover is weakly made and does not seal well. It constantly freezes itself to the lip of the tub during winter. Steam escapes, condenses, and runs down the straps, freezing them to the tub and buckle.
This resulted in the stitching around one strap tearing apart when the cover was just a few months new, and now at the start of the 2nd winter, the other strap has torn itself completely off.
Response from Beyond NiceJan 3, 2023
Please contact us directly so we can find out what has happened. This is far from typical performance for our covers, and we would like to help resolve your poorly sealing cover. We cannot provide assistance using only your review on TrustPilot. BeyondNice Hot Tub Covers
JA
James
Terrible business
Terrible business - order at your own risk. They shipped me a cover, it arrived damaged, and they did not honor replacing it. Dealing with the owner Dan was an nightmare - rude, arrogant and disrespectful. In the end they never replaced it, despite their terms saying it would be replaced if arrived damaged...and now I'm out $450.
Response from Beyond NiceMar 11, 2022
James, if you are truly a customer of ours, please contact us so we can find your order and figure this out. We do not find any recent orders from a James for $450. As long as you noted "Damage" on the Delivery Receipt at the time of delivery, you are covered by our shipping insurance. BeyondNice Hot Tub Covers
