The leading online shop offering the best quality skin & hair care products. Creators of Genucel, Esotique XV, Provia, and many more!
Chamonix Skin Care (betterskintoday.com) has 1,374 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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1,374 approved reviews, newest moderated first
Catherine C.
I received a flyer 2 days ago that said if my order was over $150.00, I would get a FREE Esotique-RF with Matrixyl. My order was over $150.00, and the free gift was denied. Not good for return business.
Anita G.
I tried the starter package, which of course comes with auto ship. I saw no results but wanted to give it a fair try. When the second shipment arrived, it did not have the same products as my first and did not have the one product which I somewhat like. (I liked the way it felt but saw not results.) When I called to ask why the different shipment, I was told I had received the standard auto ship order, and if I wanted to other product I would have to pay extra. I said I'd rather cancel my auto ship, so I was given the product for free. The cancelation date slipped past me (my bad) so I tried contacting Chamonix by email to cancel and send back my unopened box. No reply. I emailed again, and again, no reply. I finally was able to contact them via chat (They seem to have very limited chat hours) and was told to simply mark "return to sender" on the box, and when they received it, I would be given a credit for something else. Be warned, once you have received your second auto ship, you are no longer eligible for their money-back guarantee. I marked the unopened box return-to-sender, and a week later it was returned to me. I have again tried to contact them via chat and phone. When I called, the recording first said they were open 9-5 and there was a high volume of calls and it would be better to email or chat. Since I haven't had any luck with those, I stayed on the line for about 10 minutes when a live person come on to say they would call me back or I could email or chat. (I had already tried the chat just before the call and got kicked off twice after it let me enter my initial info.) I said I rather wait, and she said, I quote, "Well, you're going to wait a long time." I said how long? I was told they were only open Monday through Friday. (I just listened to the call a second time, and there was no mention of Monday through Friday, just the times.) So why was I left on hold and not told they were closed at the beginning of the call? I am VERY dissatisfied with this company and their products and would not recommend them. Each shipment was over $120 and definitely not worth it. I feel pretty stupid for being so gullible and believing the ads.
MB
This product is fabulous! I've been using it for years, will continue as it makes my skin soft and helps the wrinkles. I also use the eye care treatments as well. Thanks! M
customer
easy peasy to order again!
Bonnie R.
I use to have your products sent automatically...some how that's stopped...I called and waited no answer...I went on line and order but couldn't get the auto discount...I called and spoke to a representative...She said that she would put in a correction ticket Yet I was charged the full amount with out correction....Please Correct...I love your products and have been a member for several years
customer
My order was a gift for my wife. When I sent in my order, I entered a note in the "Note" section asking for an unmarked package. My package came fully marked with CHAMONIX all over the box. So thanks for ruining the surprise.
William
They offer a buy 2 get 2 FREE and they ask for a code? No code was provided My invoice said on 2 products were ordered and nothing about my 2 free products. I looked all over and no code yet I did hit the button and no new products were added? I copied my order of the 2 products. I need help on this. Please, My order number is 118058. Order dat 3/12/2021.
customer
I think we as customers should be able to order our orders on the phone like other markets do!! I had placed an order with y’all last Monday, beginning of March, with the buy 2 get one free, I finally got someone on the phone, I placed my order with her, it was an order of $300 dollars with 2 free!! I NEVER got a conf number & I NEVER got my order!! I called so many times, couldn’t get ahold of anyone, so I finally went online & ordered a smaller order with YALL!! I think it’s time you get back on the phones!!!!