david H.
I have bags under my eyes
I have bags under my eyes. After hearing a number of celebrity endorsements on the radio including Sean Hannity I decided to try the package of products. I have no doubt it can and has helped many people but unfortunately I saw no improvement. Many in my family have this condition so maybe creams cannot help me. I reached out to the company requesting a return label so I could return the products and use their money back guarantee since I was within 30 days of purchase. It took three attempts (first calling and talking to customer service and then two email attempts) before receiving an email return label. When it was received, the bar code was very blurry. I tried to improve and enhance it to print something better without success.I took it to UPS as instructed hoping they could still use it. They could use the address but were unable to scan the bar code which would have made it free to return. I had to pay to return the product. I emailed a copy of their return label and my receipt for shipping. Over a week later, no refund on returned products No reply on shipping issue I totally understand that even though their product didn’t help me, it can still be a great product. How you handle customers is what determines a great company.