BetterMed Urgent Care Reviews | Read Customer Reviews of bettermedcare.com

BetterMed Urgent Care Reviews | Read Customer Reviews of bettermedcare.com

BetterMed Urgent Care reviews

4,547 approved reviews, newest moderated first

Nadine
Mar 9, 2020
I went to BetterMed for urgent care on…2/23/2020
I went to BetterMed for urgent care on a Sunday. The receptionist took my insurance card asked me a few questions and then put in my appointment. I was seen by a doctor and had x-rays only to find out that BetterMed does not take my insurance provider, Virginia premier. I should have been told that when I checked in but I wasn’t and now I have a bill for $315. I got superior care and the doctors and nurses were top notch. The reason for the mixup that I was given by BetterMed was that the receptionist was new and made a mistake. Needless to say I’m not very happy and I would not of gone through with the appointment if I knew upfront that this provider was out of my network. This should not happen with computers telling us what insurance is accepted and what is not.
Response from BetterMed Urgent CareMar 18, 2020
Hi, Nadine. We're so sorry you did not have a positive experience with us. Please email Tina Lester, Director of Billing, at [email protected] or call (804) 377-9111. She will gladly discuss your billing issue with you. Thank you for taking the time to provide feedback.
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Patient
Mar 9, 2020
Quality service
I went in for an injury and was efficiently looked after throughout my visit.
Response from BetterMed Urgent CareApr 2, 2020
Glad to hear it! We appreciate you taking the time to share your experience.
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Pateint
Mar 9, 2020
This place is horrible will go to…
This place is horrible will go to patient first from now on!
Response from BetterMed Urgent CareMar 18, 2020
Thank you for your comments. We are sorry to hear about your experience with us. We take feedback very seriously and are committed to constantly improving our care. Would you please email us at [email protected] with details including time of day and the name of the provider? Thanks again for your time.
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Tashauna
Mar 9, 2020
Better Meds was a good experience
Better Meds was a good experience. Everyone was professionally. I'm definitely going back if need be.
Response from BetterMed Urgent CareMar 16, 2020
Thanks for the review! We're here for you when you need us. 🙂
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Patient
Mar 9, 2020
never again
This is the second review I’ve done, I'm not going to rehash the first one, considering I checked the box to have someone contact me in reference to my experience and its been almost a month and I have not received any contact. I will never visit this facility again. Poor customer experience that day and further proof by no contact that they don’t really care.
Response from BetterMed Urgent CareApr 1, 2020
We are so sorry you have had such a negative experience in attempts to be contacted. We take your feedback very seriously and will address this with our site manager immediately.
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Patient
Mar 9, 2020
Great customer service and staff very…
Great customer service and staff very nice and knowledgeable.
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TomR
Mar 9, 2020
Professional..Great listeners
Professional..Great listeners. No wait time. I give them my highest possible rating.
Response from BetterMed Urgent CareMar 18, 2020
We're so glad you had a positive experience with us! Thank you for taking the time to recommend us, we truly appreciate it.
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Pateint
Mar 9, 2020
The nurse practitioner was rude and…
The nurse practitioner was rude and unprofessional.
Response from BetterMed Urgent CareMar 18, 2020
We are so sorry to hear this was your experience with us. We are always striving to improve our experience and will look into this issue. If you would like to discuss further, please contact us at [email protected] with details including time of day and the name of the nurse practitioner.
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