Gail
Great experience even when you're not…
Great experience even when you're not feeling well.
Response from BetterMed Urgent CareMay 22, 2020
Thank you for giving us the opportunity to care for you and taking the time to rate your visit.

BetterMed Urgent Care is a top urgent care practice with multiple locations across the Greater Richmond area, Fredericksburg and North Carolina. Founded by a group of high-trained E.R. physicians, BetterMed was designed with your comfort and convenience in mind. When you or a loved one feels under the weather or requires prompt non-emergency care, we're here for you. 7 days a week, 365 days a year.
BetterMed Urgent Care (bettermedcare.com) has 4,547 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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4,547 approved reviews, newest moderated first
Gail
Great experience even when you're not feeling well.
Response from BetterMed Urgent CareMay 22, 2020
Thank you for giving us the opportunity to care for you and taking the time to rate your visit.
Patient
Short wait - staff that listens to you and gets you on your way.
Response from BetterMed Urgent CareMay 22, 2020
Thanks for the review!
Patient
Very compassionate nurse practioner. Listened to me in detail.
Response from BetterMed Urgent CareApr 2, 2020
Very glad to hear you had a positive experience with us. Thank you for taking the time to leave a review!
Julie Lynn M.
I don't like that you hold my Credit card info and charge it after a quick email of any hidden costs. I my not have the money in that account at that time. Also I feel like there were some unnecessary tests run and still no answer as to what was wrong with me in the first place.
Response from BetterMed Urgent CareMar 17, 2020
Hi Julie, We are sorry that you had a poor experience with us. We take this feedback very seriously and will be sharing your comments to our management team. If you would like to discuss further, please email us at [email protected]. Hope you're feeling better.
Brenda W.
I had a great experience at Better Med. Everyone was very professional, and the service was good.
Response from BetterMed Urgent CareMar 16, 2020
Thanks for the review, Brenda! We're here for you when you need us. 🙂
Patient
Billing system is horrible I will never go again and tell anyone who asks about my experience. Once they have your card they got you. I have insurance and payed 167$ for a visit to look at me. Literally
Response from BetterMed Urgent CareMar 18, 2020
We're so sorry you did not have a positive experience with us. Please email Tina Lester, Director of Billing, at [email protected] or call (804) 377-9111. She will gladly discuss your billing issue with you. Thank you for taking the time to provide feedback.
Pateint
Everyone was friendly and worked quickly
Response from BetterMed Urgent CareMar 18, 2020
Glad to hear it! We appreciate you taking the time to leave us a review.
Lisa P.
Very pleased with the friendliness and service from all the crew at Better med!