BetterMed Urgent CareReviews of bettermedcare.com

Excellent and fast

Man they gave me my covid 19 results back a week inhalf after my test but on the paper work they sent me it shows they got it back 2days later. I miss alot of work becuase they wanted to be freaking lazy.

MisDiagnosed, Twice

Quick professional and knowledgeable.

As a nurse at BetterMed, I thought it was great that I could be seen for $25, and no more. When I inquired about not having a co-pay, I was informed that I wouldn't have one because I had my insurance and my husband's insurance. So, my vitals were taken, my provider, Rob, was amazing like he is with everyone and sent a Tamiflu prescription to my pharmacy. The employees and management at the Ashland location are amazing. My problem is with billing and the runaround afterwards. Flash forward to now. My bill is $135. I called billing, and they said I have to call my insurance company to get it fixed. I opted to not jump through hoops, paid the $135 just to not deal with it again. I don't have time to argue with insurance companies (my insurance from bettermed was aetna) and I'm grateful I can afford to just pay it and be done with it and them. Our email stated "full-time and part-time employees, spouses and children treated in our sites will pay a $25 co-pay at visit time – and no more. Under the new program, BetterMed will bill insurers (where appropriate), then cover the remainder of your balances." I can honestly say that when I was seen at a medExpress, I was charged much less, and I didn't even work there (they were less personable though). So, for speed and great staff, they deserve a 5 star rating at the Ashland location, just make sure you can afford to be seen there and that you don't get hit with an unexpected bill later. They keep your credit card on file.

I had a great experience!! I am a nurse so it takes a lot to actually please us (smile). I was feeling very sick, having lots of body aches and fever. I was sure that I had the flu from one of our many sick students as I am a student health nurse at VCU. I went in to Better Med and was tested positive for Flu B. The provider talked to me about the new medication Xofluza and she was so kind and matter of fact. She didn't assume that I knew everything because I was a nurse which is very important to me. My visit was quick which was also important because I was feeling miserable. I definitely recommend!!

Fast and precise action taken to relieve me from this bronchitis. Great job guys and not much waiting. The Ironbridge Road office

EDIT: they asked me to email them and I did, I provided my information and they never responded, their response was entirely aimed at public perception and had no desire to establish communication. If I could rate less than one star I would. They said they aren’t charging for the COVID test but then go and charge us for the “exam” they perform prior to the test. I’m a cop my wife a nurse, we have to get tested to go back to work due to exposures. They did a lousy quick chest breath test and then checked our pulses. They didn’t give us this information and it took less then 30 seconds to do it all. Horrible customer service all around and clearly scamming. During the pandemic. Haven’t been able to get in touch for help at all and say on hold for a very long time. Horrible company.