BetterMed Urgent CareBetterMed Urgent Care is a top urgent care practice with multiple locations across the Greater Richmond area, Fredericksburg and North Carolina. Founded by a group of high-trained E.R. physicians, BetterMed was designed with your comfort and convenience in mind. When you or a loved one feels under the weather or requires prompt non-emergency care, we're here for you. 7 days a week, 365 days a year.
BetterMed Urgent Care (bettermedcare.com) has 4,547 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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4,547 approved reviews, newest moderated first
Patient
Y’all suck, I still haven’t got my results back I have been out of work for 9 days now and counting. I will never use y’all services again.
Response from BetterMed Urgent CareJun 30, 2020
We are so sorry that there was a delay in communicating your results. If someone has not already reached out, please email us at [email protected] and we will do our best to expedite the process. Thank you for your feedback.
Patient
Alexia Wallace was exceptional. I was very nervous to be there but she, and thre rest of the staff, put my mind at ease and made me comfortable.
Freida
Everyone was friendly, courteous and attentive.
Patient
It was quick simple and easy to roll in and get my COVID-19 test. The staff was great and friendly. They took the time to answer further questions I had and put me at ease.
Joseph
First of all I have been to five different places in town including St. Mary’s, Cvs and several other facilities to try to get Covid testing and even though people said they had it on their website they were unavailable or uncooperative when I got there. Kaitlyn did a phenomenal job of getting me registered online while I was driving to get there and got me an appointment right away and took me back to a room as soon as I reach the building. She is an answer to prayer! I never knew how difficult it was going to be to get tested but this facility really does care and shows each customer the same level of respect and dignity that you would want. I am always impressed when people go above and beyond to make sure the patients were customer has everything they need and Kaitlyn certainly took care of everything from registering me online to making an appointment to actually doing the test and explaining how I would be notified. She is a credit to her profession, and we need more like her! Kaitlyn did a phenomenal job and even though the Covid-19 test is no cake walk she went above and beyond to make me feel comfortable and relaxed.
Linda S.
Excellent staff and process.
Elaina T.
Service was good. Information was a bit lacking. Had to give my info more than once. Billed my insurance company incorrectly so I had to pay for about half of the cost.
Response from BetterMed Urgent CareJun 30, 2020
Hi Elaina, We are sorry that you had a frustrating experience with us. If there is any additional information or questions you have regarding billing, please reach out to us at [email protected]. We hope you are feeling better.
Sam K.
This was a refreshing change from the service I have grown to expect from both Mary Washington Medical Group and Primary and Urgent Care. The safe was efficient, answered questions, did not rush me, and were extremely punctual. My only complaint is that they do not provide primary care. If they did offer primary care, I could see my current providers loosing a lot of business. I will be back as they have earned my trust. Thank you BetterMed!