BetterMed Urgent CareReviews of bettermedcare.com

We came in for rapid COVID tests and the team did a great job. It was quick, easy, painless and most important they took appropriate safer protocols!

Great service, quick in and out and very competent.

On time and followed the safety covid precautions very well.

I had an appointment and per the email I was to wait in my car and call letting them know I was there. I got there a few minutes early and called but nobody answered. I kept calling and no answer so I decided to walk in because I did not want them to say I did not show up and miss my appointment. When I walked in nobody was at the desk and after a minute the receptionist showed up. She immediately got attitude because I walked in, I explained that nobody answered the phone and she said they also had urgent care going on and told me to go back to my car and they would call me but wouldn't take my name. I went to my car and called again and they answered told me to go to exam 2, which I did but somebody was already in there. They had me wait in the waiting room anyway and finally called me back. The first nurse missed when she tried to draw blood, then she called another nurse who also missed on my other arm and finally drew blood from my hand which left a huge bruise. I was there for over an hour and the room was freezing, they even said that room was also freezing. I will say both nurses were very nice.

Bettermed Shortpump got me in fairly quickly and out with very little waiting. The people were kind, considerate, and professional. Lynn

Lovely professional staff had me in and out quickly!. The facility was pristine with excellent social distancing in place.

The staff was very friendly but did not honor my appointment time. I arrived early as requested to do paperwork but did not get called in to my appointment until an hour later.

Staff was super nice and the nurses made the process of getting a covid test easy and painless.