BetterMed Urgent CareReviews of bettermedcare.com

For a scheduled Covid test, BetterMed made me wait 37 minutes past the appointment time only to tell me that I could not be tested for Covid because I only had cash and did not possess my credit card, even though the test was free. I recommend no one ever go to BetterMed, and instead use either PatientFirst or CVS MinuteClinic. I arrived to the Regency BetterMed 10 minutes early for my 9am appt 9/3/20, for my pre-scheduled Covid test. I was the only one in the parking lot, I called the number, option 2. No answer. Waited 10 minutes. Called again. No answer. Called again. Was disconnected immediately. Walked inside. She said go back to the car. Waited 20 more minutes. 9:20, called again. She said she'd be with me shortly. She finally called me at 9:37. Took my insurance information. Told me it was a free test, but she needed my credit card number. I told her I did not have my card with me, how much cash does she need for this free test. She said she could not do the Covid test without getting my credit card, to be used on "future" visits. She canceled my appointment, and I left without service. I'll never go to any BetterMed again for any reason. Dealing with BetterMed May Be Worse Than Getting Covid-19

Quick, efficient, great service, and friendly staff.

Thank you for prompt service! Everyone was pleasant and professional and that is a refreshing change of pace. Keep up the good work.

Excellent care!

Great customer service. Process for testing was easy and convenient.

Covid rapid testing was seamless.

This location is great with wonderful staff . I've had a very good experience with them

The medical staff was great. Five stars. The receptionist was rude, noxious and unwelcoming. I had my son with me because he was driving me and she told us "We don't clean those rooms - do you want to catch COVID?"