William E & Shannon J.
A Provider of Choice
Caring, friendly staff, and expeditious service. Staff explained everything they were doing, and answered all my questions. Will definitely remain my urgent care provider of choice.

BetterMed Urgent Care is a top urgent care practice with multiple locations across the Greater Richmond area, Fredericksburg and North Carolina. Founded by a group of high-trained E.R. physicians, BetterMed was designed with your comfort and convenience in mind. When you or a loved one feels under the weather or requires prompt non-emergency care, we're here for you. 7 days a week, 365 days a year.
BetterMed Urgent Care (bettermedcare.com) has 4,547 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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4,547 approved reviews, newest moderated first
William E & Shannon J.
Caring, friendly staff, and expeditious service. Staff explained everything they were doing, and answered all my questions. Will definitely remain my urgent care provider of choice.
Patient
I had a scheduled appt. and it took 30mins. for someone to call me back to confirm I was at the facility. Then waited another 20mins to tell me I could come in. While I was inside I was told test should be about 15 min wait for rapid test. I was in there for another 35 mins. I'm not sure why if you have a scheduled appt. it took this long??
Response from BetterMed Urgent CareOct 28, 2020
Hi there, We apologize for the frustrating wait. We strive to keep up with the volume of appointments and at times we get backed up. We appreciate you taking the time to leave us feedback. We will share your comments with the site manager.
Patient
Great Service and fast results
Wil
No waiting time. Careful about safety measures. Clean and spacious areas. My results were thoroughly explained. Everyone was professional and respectful. In was very please with my experience.
Patient
Making an online appointment was so easy! I was called promptly to come in for my appointment, and everyone was most courteous and professional. I will use my local BetterMed Urgent Care in the future after such a positive experience.
Patient
I went there for a covid 19 test. Scheduling was easy, check in also easy and the staff was friendly and efficient.
Jessica
The staff was exceptional. So professional and nice. The practice looked very nice and clean inside. Highly impressed. This was my first time visiting any BetterMed and I would definitely use them again.
Reviewer
Clean facility, fast service, really nice staff. Very accommodating. Hope I don’t have to do it again but if I do I know my first choice! I’ve already recommended to others as well.