Patient
My visit
Service was prompt with CoVid safety measures in place. Practitioner(s) were personable and answered concerns to best of their ability. Staff was personable as well. Will recommend.

BetterMed Urgent Care is a top urgent care practice with multiple locations across the Greater Richmond area, Fredericksburg and North Carolina. Founded by a group of high-trained E.R. physicians, BetterMed was designed with your comfort and convenience in mind. When you or a loved one feels under the weather or requires prompt non-emergency care, we're here for you. 7 days a week, 365 days a year.
BetterMed Urgent Care (bettermedcare.com) has 4,547 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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4,547 approved reviews, newest moderated first
Patient
Service was prompt with CoVid safety measures in place. Practitioner(s) were personable and answered concerns to best of their ability. Staff was personable as well. Will recommend.
targetttt
Went for a Covid test. It couldn't have been more perfect, from the fantastic staff to the testing itself. Thank you
John
very quick service.
Judy C.
Easy, professional
Patient
Unfortunately I’ve been sick a lot recently and have had post surgical complications. The staff has been so kind and patient with me. They remember me and are able to build on each interaction. It’s so nice to have people who listen and sympathize when you’re sick and upset.
Patient
The process was seamless and fast and the staff was extremely nice!
Jenny
Visit was with a PA who was a very good listener and attempted to help me with my jaw pain. Thank you! Jenny
Patient
Office was very clean, staff was very nice - but the NP who came to see me with my test results made me feel as if I shouldn't have bothered with getting a COVID-19 rapid test since she thought my exposure level was low-risk. While I appreciate the feedback of a medical professional I shouldn't have to explain why I'm getting a test or for what reasons I felt it necessary to get one. I have a 79 year old father, I'm around people with immune deficiencies, it was work-mandated - the reason shouldn't be important, the fact I'm getting one to protect those around me is.
Response from BetterMed Urgent CareDec 17, 2020
Hi There, We are sorry that you had a negative experience with us. We agree, you can receive a COVID-19 medical evaluation and test for whatever reason you choose. We ask questions about this choice in order to make sure that you are receiving the ideal type of test and to determine any additional next steps. While these questions are important, it was not our intention to make you feel like you shouldn't have bothered. We appreciate you taking time to leave feedback and we will be sure to share it with management.